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Cracking the Code Weekly Show

‘Improving CSR Skills During the Summer Season?


During the summer rush, your phone may ring off the hook. So how can you be sure that you don’t let any leads fall through the cracks due to how busy your staff is?

This week, Weldon Long roleplays a strategy to ensure your customer service representatives and dispatchers maximize every call that comes in ‘ even when your company is pushed to the limit. And Gary Elekes joins the show to explain how dispatchers can properly pair the right tech to the right call.

All that and more on the latest episode of EGIA’s Cracking the Code.’ Watch the show now at EGIA.org/Alliance-Show, before it enters the EGIA members-only archive on May 20th.