Another value that Donnelly believes Tetra brings to the table is more confidence based on their membership to NCI. He says he used to find it worrisome that his competitors had no clue what static pressure is and why a system operates the way it does. NCI membership confirmed to him that what he was doing was correct and in the customer’s best interest.
Besides, he says being an NCI member enables him to forge bonds with other like-minded contractors, even local competitors, so they can have a healthy competition and still do things right.
‘NCI has taught me that there are so many opportunities for me to learn and grow. Without that, I doubt very much that I would still be in business today. The Performance-Based approach has allowed me to grow as a person as well as a contractor.
‘In the end, the most important lesson for me is finally understanding that the business side of contracting is equally important to the technical side.
‘I feel many contractors today need to come to grips with that. Understanding the people side of things, business management, leadership, and forecasting is the only way to win. These are the things I must get better at. This is the core of what I call the four faces of performance.
‘In the end, owners are responsible not only for the company’s successes but also for every single failure as well. You are the steward of a tradition that’s been around for more than 100 years and that is a big responsibility,’ Donnelly concludes.
It is for these, and many more reasons, that High-Performance HVAC Today magazine has selected Tetra Mechanical of Simi Valley, CA as the July Contractor Spotlight.
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