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Cracking the Code Weekly Show

‘CSR Selling Skills?


Your customer service reps and lead coordinators are typically the first point of contact a customer has with your company. That puts them in a unique position to pick up seemingly insignificant yet valuable information and use it to lay the groundwork for a very successful relationship between company and homeowner.

This week, New York Times bestselling author Weldon Long welcomes customer service guru Brigham Dickinson, as the two discuss winning strategies for dispatchers, how observation by the CSR can pay dividends, and proven tactics for selling service agreements over the phone.

All that and more on this week’s episode of Cracking the Code! Watch ow at EGIA.org/Alliance-Show, before it enters the EGIA members-only archive on December 24th.