FREE Monthly Download

The May download explains how to access the refrigerant circuit using the Fieldpiece SMAN 460 Manifold. This is a procedure for technicians to help them know when to install gauges and what to do BEFORE accessing the refrigerant circuit.It includes a six-step process for confirming airflow as well as a seven-step procedure for purging all air and contaminants from the manifold and hoses. If you use the Fieldpiece SMAN 460 manifold, keep this download handy.

Go to ncilink.com/MonthlyDL to download for free.

By registering for free on NCI’s website, access this download and many more.

Featured this month is the fourth module in our Customer Service Training series. Generational Gaps – The Impact on the Workforce teaches you how to deal with a multi-generational workforce. Managers will learn how to adapt their style to capitalize on each generation’s strength to create a better team. The course includes a downloadable grid that defines each generation’s characteristics including:

• Attitude towards authority
• Messages that motivate
• Workstyles
• and so much more.

Go to ncilink.com/ou0519 to learn more.

BLOG POSTS

SUPERCHARGED SERVICE WITH PERFORMANCE-BASED DIAGNOSTICS

Rob Falke writes, ‘A service manager reviewing the week’s service records called me to report a tell-tale pattern: his technicians consistently repeat the same 10 to 15 repairs.’

In this blog, Rob examines the impact when techs slip into autopilot and fail to search for performance-based solutions.

Read more at ncilink.com/supercharged.

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10 TIPS FOR PROVIDING SUPERIOR CUSTOMER SERVICE

Part of our legacy series in tribute to NCI’s Nita Brooks, we provide this timeless customer service blog. She writes about building relationships to set the groundwork for success. Nita passed away in 2016.

Read more here: ncilink.com/CServ.

HEARD AROUND THE WEB …

Home Services Provider Buys HVAC Contracting Firms

In March, Franchisor Neighborly? (formerly the Dwyer Group) announced 2018 to be a milestone year in terms of acquisitions and growth. Neighborly grew to a total of nearly 3,600 franchises across nine countries in 2018.

The company sold a total of 325 new franchise units across its brands. In addition, the company’s annual system-wide sales reached a total of $2 billion.

‘This past year was a period of transformation and growth for Neighborly,’ said Mike Bidwell, president, and CEO. ‘We changed our company name after 37 years from Dwyer Group to Neighborly, completed three major acquisition deals, and put our company on a new growth trajectory.”

Neighborly is a home services platform that connects consumers to the trades.

Learn more here: ncilink.com/neighborly.