High-Performance HVAC contractors took center stage in Branson, MO, from April 17-20 as National Comfort Institute’s (NCI) 20th Annual High-Performance HVAC Summit got underway.
Summit 2023 was open to the entire HVAC Industry with the intent of shining a spotlight on like-minded people willing to share their high-performance experiences with peers.
More than 100 contractors, preferred partners, and other industry luminaries gathered to network, learn, and set the stage for the rest of the year. This year’s focus centered on the vital importance of service as the basis of High-Performance Contracting. Each session discussion was facilitated by a member of NCI’s training team.
Wisdom of the Crowd at Summit 2023
NCI dubbed this the “Mastermind Group Approach.” The idea was to draw from the Wisdom of the Crowd to glean the best HVAC industry practices for delivering high performance and quality. Based on contractor comments, this approach was different, fun, and provided great sources for many excellent ideas.
“I’ve never been to any industry event that was done this way,” says Tom Hearn of Hearn Heating and Plumbing, Madison, OH. I really enjoyed this approach and am going home with many new ideas to help my business.”
Jake Basnett of Basnett Plumbing and Heating, Littleton, MA, says that the conversations were “so lively and fun. I like how interactive the sessions were, and it is great to hear how other contractors are implementing performance and what they did to succeed.”
“Our theme this year is, “It all starts with Service,” NCI CEO Dominick Guarino told attendees during the opening general session. “Service is where problems are often identified before your customer notices them.
“Through testing, you can turn a service call into a replacement, system renovation, or upgrade lead. Done properly service can help you gather all the data you need to take the next steps with your customer.”
He added that Summit 2023 is tightly focused on the High-Performance HVAC service team and how information moves from them to sales, installation, and beyond.
That evening all contractor attendees and vendor partners helped to kick off Summit 2023 in Branson during the Welcome Reception sponsored by Daikin Comfort Systems.
The Summit 2023 Sessions
Summit 2023 included 16 discussion forums facilitated by High-Performance HVAC expert instructors from National Comfort Institute. Discussion themes included:
- Profitable System Upgrade Leads Through Testing and Diagnostics On Service Calls
- Keep Customers Safe and Generate Leads with CO Safety and Combustion Testing
- Increase Sales Success by Properly Managing Service-Generated Leads
- Build Lifetime Customers with High-Performance Maintenance Agreements.
Attendees were provided hands-on testing experience on several working HVAC systems to learn about delivering high performance through diagnostics. The systems were purposely set to achieve low performance/low efficiency, and attendees were tasked with improving both.
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