EGIA’s Cracking the Code Weekly Show

“How to Deal with Tough Customers”

Delivering great customer service every single time – particularly with difficult customers who need to be managed a little differently – is crucial to the success of any contracting company.

This week, Weldon Long explains how CSRs should deal with tough customers by using simple communication strategies to keep the homeowner comfortable.

Plus, why service agreements are invaluable for your selling techs – and how to properly leverage them – and the easiest way for salespeople to mitigate one of the most common objections: “I want to think about it.”

All that and more on this week’s Cracking the Code. Watch free now at EGIA.org/Alliance-Show, before it enters the EGIA members-only archive on 8/26.