Unfortunately, many within the HVAC Industry view maintenance work as ‘busy’ work. They view it in the same light as when a teacher gives the substitute busy work for the class to perform when the teacher is out.

They don’t place a high value on maintenance that our customers and co-workers can rally behind. If we treat maintenance tune-ups like an option, then maintenance will never be more than just busy work. Teams must understand the importance of regular maintenance, and owners must continually re-enforce its value.

So, contractors whose teams win with maintenance have found a way to value this work. In case you thought otherwise, this is not busy work. It becomes a pathway for the homeowner to know their system is operating safely, their home environment is healthy, and they are more comfortable. Maintenance assures customers their system is also operating efficiently.

Features winning teams have in common include:

  • Training programs that correspond to pay increases
  • Performance bonuses for quality work
  • Company provided uniforms
  • Public praise/private reprimand.

Can the Contractor Win?

You already know the answer. You also know it is not easy to have a maintenance program that wins. For this reason, High-Performance Maintenance Contractors all measure, evaluate, change, and re-measure. As a result, a winning contractor must spend time training themselves. They must seek ways to improve their own performance even as they seek to improve their team’s performance.

Contractors who win can expect the following:

  • Customers who are Raving Fans
  • A successful, trustworthy team
  • Steady, predictable work schedules
  • A reputation for quality work
  • Consistent income.

NCI Can Help with Summit 2023

In each section of this article, I listed features a single High-Performance Contractor uses to Win-Win-Win. Can you imagine being in a room full of successful contractors all sharing their experiences?

You will have that opportunity at National Comfort Institute’s High-Performance HVAC Summit 2023. Come join us! You will hear experiences and share ideas with other High-Performance Contractors in each session. That is to say, there will be some ghosts haunting these sessions and I can’t wait to learn how to be a winner.

Jim Ball’s Upcoming Summit 2023 Discussion

This article is based on an upcoming discussion moderated by Jim Ball at National Comfort Institute’s 2023 High-Performance HVAC Summit in Branson, MO. In its 20th year, this event focuses on the High-Performance HVAC Contracting segment of the industry and promises to be something you and your team should not miss.

Jim Ball of Ball Heating and Air, Biloxi, MS

If you haven’t done so, sign yourself and your team up. Plan to join your peers from across the country in Branson, MO, from April 16-20.

You can learn about upcoming sessions, special events, registration savings for members, and more at gotosummit.com.

Register before February 18th to take advantage of Early Bird rates.

Also, book your hotel rooms as part of the NCI discounted block.

Jim Ball is a long-time National Comfort Institute (NCI) shining star and an effective implementer of High-Performance HVAC. He recently sold his family HVAC service company and looks to give back to the industry by contributing his NCI knowledge and experience.

If you’re an HVAC contractor or technician interested in learning more about High-Performance HVAC, contact Jim at ncilink.com/ContactMe.

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