NCI’s Andrew Smith, Jeff Sturgeon, and John Puryear guided participants through testing principles, necessary instruments, and processes to help attendees discover the hidden defects impeding system performance.

Games, Idea Sharing, and Coaching at Summit 2023

Reach for the Summit highlights during the Summit 2023 event
Nick Guarino (bottom center) dressed for success for
his “emcee” debut as host of the Reach for The Summit
game. Here are pictured various scenes
from this stand-out general session.

The Opening General Session kicked off Tuesday morning, April 18th. All attendees were treated to a rousing multimedia introduction, followed by an interactive game show called “Reach for the Summit.”

The game show began with selecting two random contractors from the audience to answer multiple-choice questions from real-world installation and service scenarios.

The audience then had the opportunity to vote via the National Comfort Institute (NCI) Summit 2023 mobile app for the answer they thought was correct. The contractors earned points for correct answers, with the winner taking home a new NSI 6000 Low-Level CO Monitor.

Each question was followed up with commentary by David Holt and David Richardson, who discussed the merits of each answer and which way they felt the audience would vote.

The winner of the Reach for the Summit game was Hunter Wallace of Progressive Heating in Noonan, GA. Dawn Mroczek of GV’s Heating in Glenview, IL, came in second.

Summit 2023 Keynoter Jan Spence
Keynoter Jan Spence

Jan Spence’s Keynote Scores a Touchdown

Noted lecturer, speaker, and author Jan Spence got the crowd fired up with her experiences as a professional female football player and award-winning businesswoman. Through speaking, training, and coaching, this TEDx speaker inspired Summit attendees to work hard to realize their core values and purpose to fulfill their service mission better.

She set the tone for the conference.

Idea Meeting Rocked

Contractors convened for the popular contractors-only Idea Meeting hosted by Vince DiFilippo of DiFilippo’s Service, Paoli, PA, and Mike Weil of NCI. This meeting was divided into two one-hour sessions: one dedicated to High-Performance Lead Generation and the other to Sales.

Attendees presented their ideas on each topic and then voted for those they felt were the best. The winning ideas were from:

  • Lead Generation: Dawn Mroczek, GV’s Heating, Glenview, IL
  • Sales: John Whitehead of Honest Heating and Cooling, Marshalltown, IA.

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