Learning About The Latest Products and Tools

Aside from the aforementioned cost savings, training also educates contractors on the latest and greatest controls and tools! Contractors largely accept the benefits of value-added control packages and tools to display their work to customers. I think of digital combustion analyzers as an example.

We sold these analyzers 20 years ago, but today, we sell more in the off-season than in-season years ago. More contractors today embrace arming their technicians and installers with the tools necessary to save time. Ultimately, they leave the job with a satisfied consumer who will share their positive experience with others.

As our industry continues to evolve, so will the training requirements of our contractors. We are facing challenges with SEER2, A2L, duct sizing, electrification, cold-climate heat pumps, water source heat pumps, and having all the tools necessary to address them.

These are just a few topics that our industry will be training on for years. We will continue to support HVAC industry organizations, including NCI, to bring the necessary training to our contractors in the best format for their business.

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Chad McAllister is the sales director for R.E. Michel Company, a Glen Burnie, MD-based national distributor of HVAC products and services. He has been with the company for 23 years. During that time, Chad served in many field positions and has gained insight into the needs of his contractor customers. If you have questions, contact him at ncilink.com/ContactMe.