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EGIA’s Cracking the Code Weekly Show

‘How to Increase Profit by Improving Customer Service?


When a customer receives great customer service, they spend 10% more and tell an average of 12 people about their positive experience.

This week, Gary Elekes explains why exceptional customer service is the most effective business tool for generating revenue and how to capitalize on great customer experiences by generating more online reviews.

With the summer rush winding down, Weldon Long helps you get back to the basics of relationship building to drive sales during the shoulder seasons.

All that and more on this week’s Cracking the Code, available free for all until 9/9.’ Watch the show now at EGIA.org/Alliance-Show,