As the new year approaches it’s a good time to reflect on the past year, and think about those things you hoped to get done but somehow got away from you. Yes, it’s time to begin making a resolution list.
Do you own an HVAC contracting company and are trying to take your business to the next level with high-performance? Then this might be a good time to take a fresh look at what it takes to successfully transform your company into a high-performance contracting business.
Before the new year begins, consider spending a little time to take stock of what you have successfully implemented. Then consider what you still need to work on.
Following are 12 resolutions to making the High-Performance approach work in an HVAC business. Take a look at each one and be brutally honest. Answer the question, “Have I fully implemented this in my business? Do we do it sometimes, or do we mostly give it lip service?”
Next, copy the list and paste your resolution list into an Excel spreadsheet or word document. Then rate each area on a scale of 1-12 with 1 needing the most work and 12 being what you feel you are doing really well.
Now re-order the list starting with your weakest area first and strongest last. Print out and keep the document somewhere you can see it every day. Start with the first weakness, then check off each one as you work your way down the list.
So, here are the 12 Resolutions for 2022:
One – We require all techs to test static pressures on every system they touch, and they follow through or turnover leads to our sales team.
Two – All of our field people are trained and certified in Carbon Monoxide (CO) and Combustion Analysis.
Three – Every one of our service techs and installers carries a personal CO monitor to help protect themselves and our customers.
Four – All of our field people have the right tools to perform air-side and combustion diagnostics.
Five – Our fully-trained service technicians generate leads from their testing.
Six – We have a system in place to methodically follow-up on leads from our service calls.
Seven – Our salespeople have the training and tools necessary to perform Static Pressure and Airflow testing.
Eight – Each of our salespeople knows how to handle the three different types of leads: Service-generated, replacement leads, and customers seeking solutions. Our salespeople include Air Upgrades or Duct Renovations in their proposals.
Nine – Our installers have the training and access to the materials needed to perform Air Upgrades and System Renovations.
Ten – We have updated our website to include the specific solutions we know how to provide.
Eleven – We include the duct system in every one of our maintenance agreements.
Twelve – We use ComfortMaxx™ software to not just promise performance but prove it!
Finally, as you tackle each of the areas you are least proficient in, you don’t need to go it alone. National Comfort Institute membership can provide the help you need.
Whether you are just joining, or are already a member, make this one resolution and be sure to take advantage of our unlimited toll-free support and huge library of tools designed to help you become a high-performance leader in your market.