A customer with severe allergies may want an HVAC system that improves indoor air quality. We often recommend a system that uses a HEPA filter and an integrated air purifier. Customers often notice a significant reduction in allergy symptoms.
The idea is to provide solutions that may include replacing duct systems, installing better air filtration, or
other ventilation systems to remove contaminants.
Progressive offers other services so we can provide for any needs our clients require. Among those services:
Progressive technicians can find invisible problems and offer customers
options for repairing and financing solutions.
- Duct Cleaning
- Duct Sealing
- Duct Replacement
- Energy Savings
- Humidity Control
- Encapsulation Services
- Zoning Systems
- Geothermal
- Mini-Split Central Air Systems.
We also offer complete plumbing services. The idea is to be a one-stop shop for all our customers comfort and healthy environmental needs.
Each customer is unique. Understanding their specific needs allows me to provide tailored solutions, whether it’s noise sensitivity, humidity control, or VOC reduction. We offer 10-year parts warranties and optional 10-year labor warranties to protect our clients’ investments. All installations include a maintenance plan for regular upkeep.
Follow-Up is Key
After installation, we schedule a visit from our Home Solutions Adviser to review warranty paperwork, perform a quality assurance check, and address any client concerns. I also conduct a follow-up call about six months later to ensure the system performs well and meets their expectations.
One customer, a gentleman named Mr. Hernandez, was on a tight budget after retiring.
After a thorough assessment of his equipment and ductwork, I recommended a comprehensive solution that included a performance duct system renovation, new equipment, and crawl space encapsulation.
Despite initial hesitation, Mr. Hernandez appreciated my detailed explanations and commitment to his long-term satisfaction, ultimately choosing to proceed with the full project.
The team here at Progressive believes in offering customers with tailored solutions to meet their unique needs and preferences, thus ensuring satisfaction and improved comfort.
Our role is to help customers make the best decisions, and that is what we try to do with every contact, on every job, at all times.
Darren McDonald has worked with Progressive Heating, Air, and Plumbing since February 9, 2007. He started as a helper and worked his way up through various roles. He has more than 23 years of industry experience and multiple National Comfort Institute certifications, including Residential Air Balancing, Residential System Performance, Carbon Monoxide and Combustion, and Duct System Optimization. To reach him, use this link: ncilink.com/ContactMe.
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