NCI’s Online University
Your membership gives you access to the National Comfort Institute (NCI) Online University: an online training approach that allows you and your team to do training at your own pace and on your schedule. Our Online University is organized into “logical learning steps.”
These steps begin with:
- Advanced Technical Training
- Business Management Training
- Customer Service Training.
Within the Advanced Technical Training category:
NCI Fundamentals 101 has 10 courses to help your team understand airflow basics, fan laws, and more. It also includes an introduction to Carbon Monoxide.
NCI Fundamentals 201 has nine courses to take your field people to the next level after mastering the 101 series. From how to take duct traverses to basic building pressure, and so much more.
System Performance Testing features eight courses covering the fundamentals of HVAC system performance and measured Btus.
The Online University Business Management Training has a similar organization. There are 101, 201, and 301 levels plus a four-module Path to Performance with NCI’s 4-D Business Model course.
Online University also offers Business Performance 101 and 201 Training.
Our Customer Service Training includes the following courses:
- Customer Service Excellence
- Proactive Customer Service 101
- Proactive Customer Service 201
- HVACR for Rookies.
Learn more at ncilink.com/NCIMembership.