Cracking the Code Weekly Show

“The Value of Saying ‘OK’”

Sometimes, to close a sale, you need to get out the pricelist and make a pitch. But sometimes, you just need to leave it in your bag, listen to the problems your customer is facing and say “OK.”

This week, Steve Mores once again joins New York Times bestselling author to continue discussing how to bundle IAQ products together to solve customers’ problems and drive revenue during planned maintenance. Plus, our “Ask the Experts” panel discusses the subject on how to manage a technician who’s great at almost everything – but needs significant improvement in one area.

All that and more, on the latest episode of Cracking the Code! Watch the show now at EGIA.org/Alliance-Show, before it enters the EGIA members-only archive on March 11th.