Rob Falke Servant Leadership Award

Bryan Orr of Kalos Services in Clermont, FL is the Rob Falke Servant Leadership Award winner this year. This award is named for NCI President Rob Falke who passed away more than two years ago. Rob was a born servant leader — he was always ready to serve. He left an indelible mark on thousands of people.

This award goes to contractors who demonstrate the following:

• Are always ready to help others and encourage them to succeed
• Serve the people they manage or lead with humility and grace
• Put others ahead of self in terms of giving credit and praising achievement
• Foster leadership in others.

Dominick Guarino presented Bryan Orr this award and said, “I’ve known our winner for just a few years, but I can’t think of many in our industry that deserve this award more. He runs his company with the heart and spirit of a true servant leader, and inspires excellence in his many employees every day.

“But his servant leadership doesn’t start there. More than 13 years ago Bryan started a free online training program for HVAC technicians, adding a podcast channel, and eventually an annual conference focused on HVAC and Home Performance.

“Just this year, he and his wife started a non-profit foundation focused on educating grade school student about the trades with hands-on camps.”

Scott Johnson Training Excellence Award

Progressive Heating and Air Conditioning, Newnan, GA received the Scott Johnson Training Excellence Award from David Richardson during the Summit awards event. Richardson explained that this award recognizes a company’s dedication to High-Performance HVAC™ Contracting, which leads to far exceeding customer expectations when put into practice.

The award, which was presented to the Progressive team, is named in honor of Scott Johnson, one of the HVAC Industry’s training pioneers. Johnson dedicated his life to raising the bar of HVAC service and installation excellence. He is a strong proponent of the High-Performance HVAC™ Contracting delivery method and was instrumental in NCI’s quest to bring this vision to the rest of the industry.

The award criteria includes the following:

• Training is part of the company culture
• The company provides employees with constant internal and external training and education
• Classes are held in well-designed training facilities conducive to learning
• The company shares knowledge and training with other NCI member contracting firms.

David Richardson, while presenting the award, said, “This year’s winner does so much training, High-Performance HVAC is second nature to the entire team. All you have to do is check out their training room to see their commitment to training. In addition, Progressive’s approach is simple but not easy. They create situations to show their staff how to test, diagnose, and resolve problems, then they have to go in the field, do it, and report back – rinse and repeat.”

Richardson adds that Progressive’s focus on high-performance has resulted in becoming known in their market as the guys who solve unsolvable comfort and efficiency problems. Another result: they only promote their own brand and it is focused on delivering what they promise. 

“To sum up their training success,” Richardson concludes, “they do not believe in training everyone on everything. They train on the certain things that make the biggest difference in their business.”

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