When I first ventured into the HVAC industry nearly 25 years ago, I could never have predicted the incredible journey that lay ahead. From humble beginnings to overseeing multiple thriving businesses, the road has been as challenging as it has been rewarding.
From the very beginning, Simpson Salute Heating and Air was built from the ground up by hard-working hands. Each day begins with commitment to the following core values:
“Be family. Have fun. Be amazing and be constantly growing and learning. Treat people like family. No matter what, there’s no right way, there’s no wrong way. When it comes to the customer, you just make it right.”
Innovation and adaptation have always been the cornerstones of my approach, but nothing has revolutionized our operations quite like our introduction to the measureQuick® app.
This tool became the catalyst for change — one that not only supported our core values but also propelled us to unprecedented heights.
Simpson Growth and Challenges
In 2020, we ended the year with respectable numbers — $3.8 million in revenue and a 16% net profit. However, rapid growth brought with it a host of challenges. Improper installations, oversized equipment, frustrated technicians, and, most worryingly as a business owner, a declining profit margin plagued us as we entered 2021.
Our net profit plummeted to 4%, and the quality of service was in decline. The issues were clear: increased callbacks, low morale, and an ecosystem ripe with inefficiencies and a lack of accountability for the quality processes we’d created.
It was during these challenging times that our then-service manager introduced me to this mobile app called measureQuick. Despite my initial skepticism, measureQuick promised to help us address and ideally eliminate the systemic problems we were facing.
Before adopting any new technology, I steered our team to first return to the basics. They dedicated hours each week to studying furnace manuals — a task often overlooked, but essential for proper system commissioning.
A Steep Learning Curve
The initial months were tough. Learning how to use measureQuick was challenging, yes, but the true eye-opener was understanding that HVAC system commissioning was more complex than we realized. Essentially, we had been skipping steps that were critical to the performance and longevity of the systems we installed.
Once we filled in the gaps in our commissioning process, which required plenty of patience and training, we then began using measureQuick in our testing and diagnostics processes.
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