Leading HVAC Excellence through Innovation and Resilience
In the dynamic world of HVAC, Ben DiMarco stands out as a seasoned leader who has steered his company, DiMarco & Associates, LLC of Cleveland, OH, towards remarkable growth and innovation. He does this despite the typical and atypical obstacles that impact every small business in America today.
With more than two decades in the HVAC industry, Ben now focuses on guiding the company through the stormy winds of the 21st Century. His drive is really a testament to resilience, adaptability, and an unwavering commitment to quality and customer satisfaction.
You can see this when you compare where DiMarco & Associates were four years ago when High-Performance HVAC Today magazine first spotlighted them.
Back then, 70% of its $5 million in revenue came from the commercial sector, 30% from residential.
A Growing Team with Diverse Expertise
Today, this $8.2 million residential and commercial HVAC company has seen significant expansion under Ben’s leadership. They employ around 47 people, a mix of full-time and part-time employees across the residential and commercial sectors.
“We have about 12 or 13 people in the office, including sales, project managers, and administrative staff, and around 35 in the field,” Ben explains.
This diverse team structure allows the company to tackle various projects, from residential maintenance to large-scale commercial installations.
Innovative Service Expansion
One of the standout achievements of DiMarco & Associates in recent years is its strategic service expansion.
“We’ve ramped up our controls and automation capabilities and are now diving into electrical and generator services,” Ben shares. The company is also on the cusp of acquiring a small electrical contractor, which will further bolster its service offerings.
Adding these new services reflects Ben’s proactive approach to business growth, driven by market demands and an eye for future opportunities.
“We’ve always provided power generator installation and service, but now we’re doing more in-house rather than subcontracting,” he notes, highlighting a shift towards greater control and expertise within the company.
Navigating Challenges with Determination
The COVID-19 pandemic presented unprecedented challenges, but Ben and his team navigated them resiliently.
“We were a bit stagnated because of the pandemic, but by 2022, we started to ramp back up,” Ben recounts.
Despite a slight downturn last year due to transitional changes, the company achieved significant growth, reaching gross sales of approximately $8.2 million, up from around $3.5 million in 2019.
HVAC supply chain issues have been a persistent challenge. Ben acknowledges the difficulties but says he remains optimistic.
“Day-to-day stuff isn’t quite as bad, but there are still issues, especially with custom units and commercial equipment,” he says.
DiMarco adds that they have also encountered quality control issues from manufacturers, further complicating their operations.
“For every 50 units delivered to us, we have problems with at least one,” he laments, emphasizing the importance of vigilance and thorough inspections.
Commitment to Quality and Customer Satisfaction
Their commitment to quality and customer satisfaction is central to DiMarco & Associates’ success. Ben emphasizes the importance of system renovations and Air Upgrades™, especially in the residential sector. “It’s still a heavy focal point for us,” he says.
Click Below for the Next Page:
Recent Comments