NCI Welcomes Its Newest Vendor Partner

NCI’s latest vendor partner to join our Member Rewards program is Power Selling Pros of South Jordan, UT.

Power Selling Pros (PSP) is a customer service training company for home service businesses. They are a coaching partner that helps you become absolutely the best when it comes to customer service – from training your customer service representatives, to helping your field service and installation co-workers create raving fans of your customers.

PSP offers several services that help you become a market leader by teaching you how to create the best experiences for customers. Among them are the following:

  • Power Certification Coaching Program: one-on-one accountability coaching for CSRs
  • Power Certification HQ: online training for CSRs and Technicians.

PSP now offers these two services to NCI members who can earn NCI Training Bucks when they use them.

Members will earn Training Bucks when they enroll in the PSP Power Certification Coaching Program. They can also earn Bucks by enrolling in the Power Certification HQ.

Click ncilink.com/PSPAudit to schedule a FREE customer experience audit. Not ready to sign up yet? No problem – PSP offers a Customer Service Training Library.

This program is ONLY available for NCI members who sign up. Check out the PSP partner page (you log in to the NCI website to access) at ncilink.com/PSP to learn more.

 

Members Teach Members at Summit ‘19

One of the things that makes National Comfort Institute’s (NCI) High-Performance Summit events so special is the interaction between Performance-Based Contractors. This isn’t just a peer-to-peer networking opportunity, but also a chance for NCI members involved in implementing performance into their businesses to share what they know with other members.

This year is no different. The five presentations at Summit 2019 are being taught by Performance-Based Contractors. For example:

Mike Hartman, president, Thomas E. Clark Plumbing, Heating, and Air Conditioning, Silver Spring, MDMike Hartman, president of Thomas E. Clark, Inc., Silver Spring, MD has been an NCI member since 2005 and knows a thing or two about how to generate high quality leads with performance testing.

 


Nancy McKeraghan, who owns Canco ClimateCare, Newmarket, Ontario, joined NCI in 2008. She will share how her company turns high-performance leads into sales appointments.

 


Mike Hyde, general manager of Hyde’s Air Conditioning, Palm Desert, CA has been working on performance in his company since joining NCI in 2003. He is sharing how his company uses 12 steps to sell High-Performance HVAC services to clients.

 


Dawn Vickers-Mroczek, a comfort consultant in her family’s business –GV’s Heating and Cooling, Inc., Glenview, IL – shares her company’s processes for handing off jobs from sales closing to installation that reduces frustration and missteps.

 


Jim Ball, general manager of Ball Heating and Air Conditioning, Biloxi, MS talks about adding performance testing to his maintenance program and how that works in his company.

These instructors will share real-world experiences and help answer members’ questions so they too can advance down the path to performance.

Head over to GoToSummit.com to learn more.

What Do You Know About CO?

Carbon Monoxide (CO) doesn’t mix evenly with air. While it is possible for CO levels at the floor to get high enough to set off an alarm, it will always be higher near the ceiling than the floor.

This is why CO Alarms should always be mounted high, never near the floor. They should usually be placed close to eye level in an area of good airflow.

You can learn more about CO and Combustion Safety, and even register for one of NCI’s many certification classes. Go to ncilink.com/co for more details.

By the way, upcoming Combustion Performance and CO Safety Certification classes are as follows:

  • February 5-7 in St. Louis, MO
  • February 12-14 in Richmond, VA
  • February 19-21 in Atlanta, GA.

Go to ncilink.com/ClassSchedule for more information.