NCI Member Kathy Townsend of Newington, VA submitted this photo snapped by an on-the-ball service technician. The homeowner had added a room over the summer and for some reason was having a problem keeping the furnace going on the first cold day.

When the tech inquired what had happened to the flue, the homeowner flung open the cabinet door and enthusiastically showed off their solution to the ugly vent pipe. “Oh, we just built a cabinet around it!”

We are delighted to hear your customers are still alive and happy, thanks to your good work.