“We’ve doubled every year since we started. But now we’re pumping the brakes. It’s not about getting bigger — it’s about getting better,” Anthony says.

He’s working on implementing the Entrepreneurial Operating System (EOS), creating standardized workflows, and integrating platforms like measureQuick® to ensure every tech follows the same diagnostic and reporting process.

“Right now, four techs might take four different approaches to the same job. That’s not scalable. I want us all to work to the same standard. It’s about stability. I want every customer to get the same quality of service no matter who shows up.”

Training is Climatisation ACG bedrock. Pictured here: Techs in class.
Training is one of the foundations that keeps the team at Climatisation ACG on the cutting edge and has contributed to their incredible growth.

Anthony Woo has taken on the role of visionary and recently promoted one of his team members to implementer. “It’s a game-changer. For the first time, I feel like we’re building a machine, not just a business.”

Education: The Heart of the Operation

Anthony credits much of Climatisation ACG’s success to his obsession with education. He is a self-proclaimed ‘education junkie.’

“I’ve got a binder full of certificates. Fieldpiece, Daikin University, NCI, infrared diagnostics—you name it, I’ve taken it,” he says.

He even created what he calls “University on Wheels,” after listening to Bryan Orr’s HVAC School podcast between service calls to keep sharp on the fundamentals.

“Those podcasts reminded me of the basics I’d forgotten and gave me new ways to think about problems.”

Climatisation ACG adopted the High-Performance HVAC approach. Pictured here: installers in action.
Anthony Woo is a self-proclaimed ‘education junkie.’
Here he and an installer unload a non-ducted mini-split
on one of their jobs.

His advice to young techs? “You get what you put into this trade. You can do the bare minimum, or you can unlock a whole different level of success through learning.

Education is what allowed us to stay busy through the winter when we used to be slow. Now we’re doing duct renovations, IAQ work, and humidity control — all thanks to the knowledge we gained through NCI.”

The Power of Community

For Anthony, the biggest surprise about joining NCI wasn’t the certifications — it was the people.

“I sat down at a random table at my first Summit and met some of the most helpful, open-minded contractors I’ve ever known,” he says.

“In Quebec, the HVAC world is cutthroat. But at NCI, everyone shares — everyone lifts each other up. At my first Summit, I met people who are now mentors.

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