Dominick Guarino, CEO, National Comfort Institute, Inc.

Dominick Guarino

It’s no secret this magazine targets HVAC professionals committed to measuring and improving HVAC performance of the systems they install and service.

Each month we provide articles written by industry leaders and coaches to help you sell and deliver verified, highly performing systems. We are committed to continue to bring you the very best this industry has to offer.

But there’s another side to performance: Business Performance. National Comfort Institute’s (NCI) motto, “If you don’t measure you’re just guessing,” applies just as much to how you lead and manage your organization as it does to the quality of the products and services you deliver.

New Business Systems Content

In the months ahead, you’ll see an increasing focus on this “other side” of performance. We will include articles on leadership and accountability, and how to create systems to monitor and improve business performance.

We will discuss tools, like Key Performance Indicators (KPIs), of typical residential and commercial HVAC businesses. We’ll cover how to develop and track your KPIs, and so much more. In addition to cutting-edge technical content, High Performance HVAC Today will publish business articles written by your most successful peers, industry instructors, and coaches.

Our ultimate goal is to help you — as a “Whole” Performance-Based contractor — to succeed and thrive in an industry that is, unfortunately, still plagued with a low-price box-selling mentality.

Along with content on how to deliver high quality HVAC systems, we will publish how-to articles, profiles, and success stories covering the following eight key areas of your service and contracting business:

● Leadership
● Strategic Planning
● Business Management
● Finance
● Human Resources
● Operations
● Sales
● Marketing.

Our ultimate goal is to help you — as a “Whole” Performance-Based contractor — to succeed and thrive in an industry that is, unfortunately, still plagued with a low-price box-selling mentality.

Sadly this approach is still the most common, but we are heartened by the rapidly growing renaissance emerging from the low-price swamp of our industry. While we may not be able to drain the swamp, we can build islands of performance, and bridges to connect the contractors out there who know there is a better way.

These are companies that just need a good support system to help pull themselves out of the alligator-infested waters they have been battling in for years, even decades.

As you build systems to train your team to improve and track your company’s technical and business performance, you will become unstoppable. You’ll wow your customers, retain the best employees, grow your company profitably, and build its value with each passing day.