“They never looked at ductwork, airflow, or even considered if the system was sized properly for the home. They only cared about the sale. You guys care about the system and the customer — that what we install actually makes them comfortable and saves them money.”

That kind of shift in mindset is exactly what the right training can achieve. It turns technicians into trusted advisors and transforms companies into performance leaders.

Learn from Mistakes

Change isn’t easy. Some techs resist testing. Some think it’s overkill. Others worry about time. But when they see the results — happier customers, fewer callbacks, and pride in their work — they come around.

Even trained employees can make mistakes. That’s why we conduct a thorough test-out on every job, which includes critiquing the installation and commissioning of the system. When we find a problem, we take two steps.

First, the employee returns to the job site with a supervisor to correct the issue. The supervisor’s role isn’t just oversight — it’s mentorship. They evaluate whether the mistake stemmed from carelessness, lack of training, rushing, or something else, and use that moment to reinforce best practices.

Second, we assess whether additional training is needed and schedule it — either in-house or through a trusted partner like National Comfort Institute (NCI).

Learning by Teaching

We’ve also found that by assigning employees to attend training with the expectation that they’ll teach others creates a powerful sense of ownership.

When someone knows they’ll be responsible for passing on what they’ve learned, they absorb the material more deeply and take pride in becoming the go-to expert.

If you’re committed to delivering true comfort, efficiency, and value to your customers, then High-Performance HVAC training isn’t just a tool — it’s your foundation. The systems we install are only as good as the people who design, commission, and maintain them. That’s why investing in your team’s education is one of the smartest moves you can make.

Choose training programs that challenge technicians, certify their skills, and require ongoing learning. Encourage them to teach what they learn. Reward their growth. Build a culture where mastery matters. Because when your team understands the “why” behind the work they don’t just install systems—they deliver performance.

Building Your Future

High-Performance HVAC training isn’t just about better installs. It’s about building your future by building a company that stands for something. From my perspective, it’s also about turning challenges into opportunities, and employees into advocates. Next, it’s about sweating the details, so your customers don’t have to.

At Bailey’s Air Heroes, we don’t just install systems, we rescue comfort, restore efficiency, and train every technician to be a hero in the home!

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Mitch Bailey owns Air Heroes in Modesto, CA. He is a member of ACCA, RSES, and IHACI, and currently holds a number of different NATE certifications and much more. He is also part of the National Comfort Institute (NCI) training team in California with more than 38 years of on-the-job experience and has serviced and installed thousands of HVAC systems. If you have questions about this article, you can reach Mitch at ncilink.com/ContactMe.