Wallace says that Progressive provides clear pathways for career advancement to motivate technicians to stay with their company long-term.
“Installation and service both have five levels in their career path,” Wallace explains. “Each level describes the minimum skills required for that job and what they must master to reach the next level. Requirements include passing specific classes, training, and obtaining certifications that apply to their job.
“The entry-level for our office is the CSR position. Once they master that through phone training and actions, we promote internally before opening a more advanced job up for applications. Almost every person in our office has started in that entry-level position and moved up to fill positions such as sales and installation coordinator, service coordinator, etc.”
Last month, in High-Performance HVAC Today, Lakeside Service General Manager John Boylan wrote an article on the importance of setting and following key performance indicators. He explains the importance of establishing performance metrics and goals to track employee progress and identify opportunities for promotion or specialized training.
He also discussed the importance of offering mentorship programs, leadership development courses, and cross-training opportunities to help technicians advance their careers within the organization.
By implementing these strategies, High-Performance HVAC contractors can effectively recruit and retain skilled service and installation technicians, ensuring their businesses’ continued success and growth.
Investing in employee development, fostering a positive work environment, and building a solid employee brand are vital components of a successful recruitment strategy. By attracting and retaining top talent, you can deliver exceptional customer service and maintain a competitive edge in the market.
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