As recruiting new techs is becoming critical in our industry today, training and having a high-performance mission becomes a magnet for new talent. This is true inside and outside the industry.

Trained techs love to contribute to a cause. Many tell me they feel part of a team desire to improve themselves and others.
Techs take great pride in knowing they are among the best in the country. Many believe that earning certifications in HVAC system performance is the highest professional credential they can earn.

The very nature of technicians’ jobs change when they find hidden problems, upgrade performance, and verify they delivered what they promised to their customers.

Delivering a Unique Product

Imagine a product that your company creates from scratch that people need and want. This product is system-improving performance upgrades.

You specify it, design it, build it, and then verify it delivers the promised results. You keep nearly 80% of every dollar earned by this product and the cash remains in your company. Often, less than 10% of the job cost is paid out to a manufacturer.

You set the system upgrade value without competition because every system-performance upgrade is a custom project. This product often increases system performance by more than 35%. What’s that worth and what other product can top those results?

Beef to the bottom line is earned by adding $2000 to $4000 system upgrades, with a 50% to 70% gross profit to most of your equipment changeouts. There are zero advertising costs and the expense of job mobilization is already covered in the equipment installation cost.

Here’s one more article to read on Why System Performance Measurement Works.

Before your company can sell and earn the high net profit that system upgrades deliver, first you must possess the ability to deliver the goods to your customers. Which is why each year NCI improves its ability to support and help you build the culture of testing, diagnostics, and upgrading system performance into your company or career.

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Remembering Rob “Doc” Falke

Rob Falke co-founded National Comfort Institute (NCI) in the early 1990’s and led the technical training and curriculum development teams of the company. His vision was that technicians can effectively measure and diagnose HVAC system performance under live operating conditions in the field.

Falke was known as the father of modern residential and light commercial air balancing. He diligently worked to help contractors understand the concepts of HVAC system performance. Just as importantly, he taught contractors how to teach customers about it, and helped them understand the value of having someone trained in NCI’s disciplines service or replace their system.

Education was at the core of everything for Rob, yet interestingly he had no formal training in education. Instead, he intensely focused on how to teach so that just about anyone could understand complex concepts.

He had a natural curiosity and a will to unravel just about any technical challenge he came across. This led to him helping to develop national industry standards like ANSI/ASHRAE 221, titled a “Test Method To Field-Measure And Score The Cooling And Heating Performance Of An Installed Unitary HVAC System.”