HVAC Systems Don’t Have Speedometers

Say you buy a new car, which you’re confident can drive down the highway at 70 miles per hour all day. You take it on the road and find everyone’s passing you while your pedal is to the metal. You read the speedometer and see the car will only go 35 mph. Of course, you’d head straight back to the dealership and get your money back.

An air conditioning system has no speedometer, and you can’t see other systems passing you on the road. Its performance is invisible and unknown, except for a few bothersome annoyances your customers have complained about for years without receiving a solution.

When a technician uses a combustion analyzer or another test instrument, it acts as a speedometer making system performance problems visible to the technician. At that moment, your company enters a market without competition,with the right to earn what you’re worth.

The value solutions can bring in two to four times the hourly labor rates you typically earn. The work is thoughtful and challenging, which means you will begin to employ sharp minds, not just strong arms and backs.

And yes, someday, you’ll use your mad skills to actually install speedometers on the systems you build, upgrade, and service.

Your customer’s system performance will appear on your dispatcher’s dashboard to identify breakdowns and predict performance improving repairs around the clock.

Why Recruit, Elevate, and Retain Technicians

Recent discussions with owners of High-Performance HVAC™ companies revealed the key to their success is training and enlisting technicians to test, diagnose, and upgrade poorly performing HVAC systems.

With the support and leadership of company management, technicians are the front line. Remember, this work begins when the certified technician pulls out his or her test instruments to peer into a system’s performance.

Successful High-Performance HVAC contractors agree the company must be fully committed to training technicians and others in the company. This creates knowledgeable team members and an elevated culture where technicians test, diagnose, and perform system upgrades enthusiastically. Technicians can’t help but test and diagnose when immersed in such a culture.

Engaged technicians quickly understand the mission of performance. They have danced around it every day of their careers but had no speedometer or a target. They have been unable to properly measure or improve installed system performance.

Engaging Work, Loyal Techs

High-performance contractors report trained technicians are more engaged in their jobs and that creates stronger company loyalty. As confidence grows, their ability to explain and sell more services to their customers skyrockets. Most customers love learning about their systems from a technician.

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