By using illustrations and analogies, like comparing ductwork tuning to guitar tuning, I can help clients understand the importance of proper airflow.
Sometimes clients have researched online and believe they know exactly what they need. I appreciate their effort to be informed and explain that my recommendations are based on their specific needs and usage patterns.
I educate them on the differences in options and create a plan to achieve their goals with the new equipment.
Staying Up-To-Date Also Helps
Staying up to date with industry changes is crucial. The days of using outdated methods are long gone. I prioritize staying informed about future HVAC Industry developments to ensure we provide the best products, experience, and performance for our customers and staff.
At Progressive, we use advanced tools and conduct in-house training and testing to prepare our staff for solving problems confidently.
When performing tests on equipment and ductwork, I use tools like the TrueFlow® Grid and an airflow hood to get a clear picture of the system’s operation. After testing, I provide a detailed report and create a plan of action for my clients. Hearing clients say, “The other companies didn’t do any of this,” reinforces my commitment to thorough assessments and permanent solutions.
Progressive’s High-Performance Approach
Offering High-Performance HVAC solutions can be costly, and some clients may hesitate. I reassure them that we take full responsibility for ensuring their satisfaction from start to finish.
Plus, for clients concerned about upfront costs, we offer financing options to reduce anxiety and provide the best system they deserve.
Environmental concerns are important to us. We provide options to lower energy operating costs with energy star-rated equipment and energy consumption reports. Plus, we ensure proper recycling of old equipment according to EPA standards.
We cannot offer these services without committing to keeping our team members trained. We subscribe to the National Comfort Institute (NCI) High-Performance HVAC™ approach and send our team for training on a regular basis.
Maintenance Plans
We offer maintenance plans tailored to our clients’ needs. Progressive calls these our Comfort Assurance Plans that offer customers a number of benefits and discounts.
During maintenance visits, we check system static pressure and perform measureQuick® tests to ensure the system operates as it did when first installed. I also educate homeowners on simple maintenance tasks they can do between our visits to keep their equipment in good condition.
Other Progressive Service Offerings
Indoor air quality is a priority at Progressive. I ask clients if anyone in their home has allergies or poor air quality and gather information to provide the proper treatment.
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