Author: David Holt

Don’t Let a Cold Winter Make You Forget

For many HVAC contractors, extremely cold winter weather generates many “no heat” service calls. Emergency calls stack up like firewood and there is substantial pressure on technicians to “get in and out” quickly. During these high-demand weeks, it’s common for technicians to take shortcuts so they can burn through as many calls as possible. Instead of performing the thorough system diagnostic procedures that the customer deserves, techs resort to “quick fixes” to get the equipment up and running, then they move on. They don’t invest time to search for opportunities to help the customer enjoy the safest, healthiest, most...

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The Curse of Hot Weather

On June 21st, we officially transition from spring to summer in the northern hemisphere. According to National Oceanic and Atmospheric Administration (NOAA) weather statistics, the hottest states in the U.S. are concentrated in the south-central region and southeastern corner of the country. During every season, Florida, Louisiana, and Texas are consistently among the top four of the nation’s hottest states, based on state-wide average temperatures (See Figure 1) Several other states round out the southeast’s lead in annual and seasonal temperatures. The fifth and sixth hottest states throughout the year are Georgia and Mississippi, which have similar average temperatures....

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Remembering Nita Brooks

On the first day of summer 2017, Nita Brooks died of cancer. On that day, National Comfort Institute, Inc. (NCI) lost an important team player, Skip Brooks lost his wonderful wife, Angie Doyle lost her mom, and Nita’s many acquaintances across the country lost a great friend. Nita began her business career in Fort Worth, TX with Purina Mills, Inc. back in the late 1970s. She worked her way up to becoming a controller, where her primary focus was on the administration, development, and support of business processes within the plant. Her goal was to accurately report company profitability...

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