Finally, they do the renovation/installation. There is a daily review so our team always knows where the job stands. When done, the installer performs a test out so we can prove that we accomplished what we promised.

This process helps our team at GV’s not only differentiate ourselves from competitors but also enables us to provide a unique service that solves customer comfort and energy issues, then prove that what we did worked. And that is the anatomy of high-performance sales at our company.

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Dawn Mroczek is a comfort specialist at GV’s Heating & Cooling in Buffalo Grove, IL. In 2007, she moved into the sales position. She is certified in Commercial Air Balancing and Duct System Optimization. She is also the 2020 recipient of NCI’s High-Performance Sales Excellence Award. You can reach out to her with questions at ncilink.com/ContactMe.