Teach
Once you have shown everyone in the company your vision for what they can accomplish with High-Performance HVAC, it’s time to teach them. For most, this will involve sending key staff to NCI (National Comfort Institute) training.
Then they can share what they learned with the rest of the company. Or you can bring NCI training to your location where everyone hears the message from the same source. Neither approach is right or wrong. It’s just a matter of choosing what works best for you.
However, it’s not enough to teach your staff once. Everyone on your staff requires ongoing refresher training, and you’ll need to bring new employees up to speed.
is conducting static pressure testing.
A great example of this is when a technician who has already been through an NCI class teaches others in the company to measure static pressure. While the skill is specific, there is a pattern you can repeat for all the other skills needed, such as airflow and temperature testing.
The key is to remove the fear as you teach and master the subject.
For example, let’s say you have a senior technician who attended NCI training and is mentoring a younger technician on how to measure static pressure properly.
The first teaching step would start with the senior tech showing the younger tech how to measure from start to finish. They provide an example for younger techs to follow, so they perform the task as you would want it done. A senior tech explains each step as they work, then transitions testing to younger techs.
Next, the senior tech supports and supervises the younger tech as they work at their own pace. It’s essential to be patient and remember that everyone learns at a different pace.
At this point, the technician takes personal ownership of the skills they’re learning. After a few repetitions, they’re ready to test on their own and strengthen their skills. You’ll want to reinforce any new skill by regularly asking how the tests fit into their daily work and what they’re discovering.
The accountability continues to build strength and good habits. Soon, this younger generation of techs will be confident enough to teach others, and the teaching culture will grow.
Equip
Now that you’ve shown your staff the High-Performance HVAC vision for your company and taught them how to get the measurements, it’s time to equip them for the field.
Since the PATH to High Performance begins with testing, you must equip your technicians with the proper test instruments to gather the necessary readings.
Initially, this may involve using a manometer for static pressures and wireless psychrometers for temperatures. These test instruments are enough to get most technicians started.
As skills continue to improve, you may want to add a TEC Digital TrueFlow® Grid for technicians who are more adept at selling. This test instrument helps them measure fan airflow directly, taking much of the guesswork out of estimating fan airflow using a fan table.
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