Author: Guest Columnist

Why Clients Should Participate in TAB

So many people misunderstand what an HVAC TAB (Testing, Adjusting, Balancing) specialist does. The reason: no one has ever educated them. All too often I hear about balancers who don’t interact with their customers – they just take measurements and record them in a spreadsheet. I always make it a habit to invite client participation in all balancing procedures we perform. I take time to explain what the procedure is and why and exactly how we do it. This way, the client ends up with a better understanding and appreciation of exactly what a TAB specialist does. More importantly,...

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My Journey with ComfortMaxx Air™

A few years back, we learned about a cloud-based visual report that National Comfort Institute, Inc. (NCI) created to simplify how we explain the HVAC system testing we perform. This report is called ComfortMaxx Air. At Copeland and Son, we’ve tested systems and performed duct renovations for more than 20 years, but knew there was something more we could add. We thought ComfortMaxx Air could be the key to get customers more interested in the products and services we offer. After the NCI Summit meeting in Arizona last year, I learned so much more about the process. I was...

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Three Ways to Solve HVAC Return Duct Obstacles

We face one consistent obstacle at DiFilippo’s Service Company — two-story homes built above short basements. Many were originally designed for heating, not cooling. We also encounter short basements where larger, where others forced efficient equipment to fit into tight, finished spaces. In short, many houses have upper floors where we cannot add duct work. These situations present challenges that require creativity to resolve. There will be times when a house beats you and you can’t do much. We don’t give up. Why?  Because you can make significant improvements at or near the equipment. So our company runs into...

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You CAN Sell High Performance HVAC Systems if You Just “Do It”

You really can sell High Performance HVAC Systems if you first commit to doing it, and then take things one step at a time. “It” is an interesting word. The dictionary definition includes: a crucial or climactic point; that one; an explicit or implicit state-of-affairs or circumstances; exactly what is needed or desired; a goal to be achieved. I’m amazed that such a simple two letter word baffles, stumps, and even paralyzes many individuals. To illustrate, the sports giant Nike first used the “just do it” phrase in 1988 as the cornerstone of a new ad campaign, propelling the...

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Stranded HVAC Performance Potential

Lack of System Performance Awareness Most consumers have minimal awareness and understanding of their heating, ventilation, and air conditioning (HVAC) systems. They typically regard the HVAC system as a simple appliance that is only noticed under the following situations: When it operates noisily It fails to deliver comfort If they see an upward deviation in their utility bill. The fact is, most HVAC systems — whether noticed or unnoticed — are not achieving the manufacturers’ designed performance specifications. This performance variance goes undetected when temperatures are moderate and maximum cooling or heating is not in demand. When an HVAC...

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