You are the brand

In this episode, Jim Ball shares practical strategies for making your service department not only stand out but thrive as a profitable part of your business. From setting your team apart in a crowded market to implementing systems that boost efficiency and customer satisfaction. Whether you’re an owner, manager, or technician looking for fresh ideas, you’ll leave with actionable insights you can start using right away.

Adam, Casey, and John break down the often-overlooked side of indoor air quality—how some IAQ devices can actually create harmful byproducts in your home. They explore the pros and cons of different filtration types, when to use each, and why not all “clean air” products are created equal. If you care about what you’re customers are breathing, this episode will help you make more thoughtful recommendations.

Adam, Casey, and Mark swap some wild (and a little scary) stories about the surprising places carbon monoxide can show up. They chat about the risks of not testing, what the Wanton Act means for liability, and why ignoring it isn’t worth it, and more…

Adam and David discuss field conditions and factors that affect comfort and performance. They examine why design doesn’t always equal reality and the risks of ignoring proper sizing and selection. The dangers of oversized equipment and how it affects both the duct system and comfort are also discussed.

The High-Performance HVAC Podcast - Episode 107Released July 2025Lessons Learned Field Testing ComfortMaxx™Adam and David share their recent field experiences testing NCI’s ComfortMaxx powered by measureQuick. They discuss testing challenges, like fan airflow...

Join NCI’s Dominick Guarino and David Richardson as they explore the origins of Summit, some of the most memorable moments, and the spirit of Summit that makes this event so different from most industry events.

Adam and Craig discuss the challenges and opportunities with A2L refrigerants, and how contractors can stay on top of this rapidly changing area.