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Living in the Now, with John Doe

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The Art of Customer-Centric, High-Performance Contracting

The Art of Customer-Centric, High-Performance Contracting

When customers in Pennsylvania’s northern Allegheny and Butler counties see the signature teal-colored trucks with the lucky shamrock on the side, they know home comfort and energy savings help is on the way. In fact, for more than 56 years, Kennihan Plumbing,...

Building a Strong HVAC Workforce: Lessons from the Field

Building a Strong HVAC Workforce: Lessons from the Field

Recruiting, training, and retaining a strong HVAC workforce has never been more critical. I recently moderated a panel discussion during the 2025 AHR Exposition in Orlando, Florida. The panel consisted of five HVAC contractors from across the U.S. who included the...

Transforming Our HVAC Service Operation and Fueling Growth

Transforming Our HVAC Service Operation and Fueling Growth

When I first ventured into the HVAC industry nearly 25 years ago, I could never have predicted the incredible journey that lay ahead. From humble beginnings to overseeing multiple thriving businesses, the road has been as challenging as it has been rewarding. From the...

April 2025 NCI Update

April 2025 NCI Update

Do You Know About the NCI Reseller Program? National Safety Institute (NSI) manufactures the NSI 6000 low-level carbon monoxide (CO) monitor. This monitor is different from a UL-listed CO alarm in that it begins to read CO at five parts per minute (ppm) after 30...

Are You on the Path to High-Performance HVAC™?

Are You on the Path to High-Performance HVAC™?

Over the past several decades I’ve had the privilege to work with some of the best HVAC companies across North America. Many progressed to become among the best high-performance professionals in our industry. As I reflect on these incredible companies and the people...

March 2025 Product Review

March 2025 Product Review

Written by HVAC Professionals for HVAC Professionals TEC Minneapolis Blower Door As an HVAC contractor, I care about making buildings work better. I want to discuss an important tool that I find very useful: The Energy Conservatory (TEC) blower door. This tool...

Success by Focusing on Training, Culture, and a Local Business Approach

Success by Focusing on Training, Culture, and a Local Business Approach

Baggett Heating and Cooling is a family-operated HVAC company with deep roots in Tennessee. It is located in Clarksville – a town with history dating back to the 1780s. It has survived and evolved through the Revolutionary and Civil Wars and became a center for the...

Optimizing HVAC Performance Via the Building Envelope Duct System

Optimizing HVAC Performance Via the Building Envelope Duct System

As an HVAC professional with over 25 years of experience, I have seen firsthand how the industry often focuses on equipment efficiency while overlooking the broader system dynamics. HVAC contractors frequently discuss a “system,” but many define it narrowly — focusing...

March 2025 NCI Update

March 2025 NCI Update

NCI In the News February was a busy month for the team at National Comfort Institute (NCI). First the team joined the Sixth Annual HVAC/R Training Symposium, February 6-7, 2025 in Ocoee, FL. There, Adam Mufich helped attendees understand how to use math to choose HVAC...

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