Navigating High-Performance Heat Pump Retrofits

In this episode, we sit down with Ed Janowiak to explore his journey of measuring heat pump performance. Ed shares how he first began exploring airflow and BTU calculations, and how the same challenges contractors face today were already present decades ago. We also cover practical ways to measure coefficient of performance and quick diagnostic tests that can give valuable insights into system health. Whether you’re a veteran or just getting started, Ed’s perspective shows why mastering the fundamentals of measurement is the key to solving comfort issues that never seem to go away.

At the NCI Summit, we sat down with Brian Wright and Axle Romero to learn how they’ve used advanced diagnostics to set their company apart. From solving tough comfort problems to tackling serious health concerns, they share their journey in becoming the go-to choice in their market. This conversation is packed with real-world lessons for contractors who want to grow their reputation, deliver measurable results, and raise the bar for high-performance HVAC.

At the NCI Summit, we sat down with Anthony Woo to hear his powerful story of discovery and growth. Anthony shares how he first connected with NCI, the impact it’s had on his professional journey, and the lessons he’s learned over the past year. From new skills to real-world successes, this conversation highlights how training and education can transform not just a career, but an entire approach to residential HVAC.

In this episode, we unpack the difference between pushy, outdated sales tactics and data-driven conversations that build trust. Al D’Ambola shares highlights from his Summit presentation, including how to make measurements relatable for homeowners and a creative approach to following up with customers. Whether you’re a contractor aiming to boost credibility or a homeowner tired of sales gimmicks, you’ll see why high-performance sales isn’t about high pressure, it’s about delivering real solutions.

In this episode, Vince Lopez shares a real-world situation where another contractor claimed a furnace was safe, but testing revealed a dangerous situation. Vince walks us through how he identified the issue and provided a solution, and why education and proper testing are critical to protecting our customers.

In this episode, Jim Ball shares practical strategies for making your service department not only stand out but thrive as a profitable part of your business. From setting your team apart in a crowded market to implementing systems that boost efficiency and customer satisfaction. Whether you’re an owner, manager, or technician looking for fresh ideas, you’ll leave with actionable insights you can start using right away.

Adam, Casey, and John break down the often-overlooked side of indoor air quality—how some IAQ devices can actually create harmful byproducts in your home. They explore the pros and cons of different filtration types, when to use each, and why not all “clean air” products are created equal. If you care about what you’re customers are breathing, this episode will help you make more thoughtful recommendations.