< PreviousHIGH-PERFORMANCE HVAC TODAY20 DECEMBER 2021 HVAC SMART MARTHVACTODAY.COMDECEMBER 2021 21 Advertiser Index AD INDEX To Subscribe to High-Performance HVAC Today: ONLINE: Visit HVACToday.com/subscribe for a FREE digital subscription. PRINT: 1 year/$72; single copy $7. Canada: 1 year/$92; single copy $9. Payable in advance with U.S. funds. Prepaid subscriptions may be sent to: High-Performance HVAC Today, PO Box 147, Avon Lake, OH 44012. Phone: 440-949-1850; toll free 800-633-7058; or visit HVACToday.com/subscribe to order online. HIGH-PERFORMANCE HVAC TODAY TM Publisher Dominick Guarino Editor-in-Chief and Associate Publisher Mike Weil Art Director Judy Marquardt Online Development Director Brian Roseman Circulation Manager Andrea Begany-Garsed Go to ncilink.com/ContactMe with your comments and questions. Arzel Zoning Technology, Inc. | www.ArzelZoning.com ...................................................... 5 Baker Distributing Company | www.BakerDist.com ........................................................... 21 Duct Saddles | www.DuctSaddles.com ..................................................................................... 18 Dwyer Instruments, Inc. | www.Dwyer-inst.com ................................................................... 2 Goodman Manufacturing | www.GoodmanMfg.com ...................................................... 13 Lazco Corp. | www.LazcoCorp.com ............................................................................................ 23 Pearl Certification | www.pearlcertification.com/contractors ........................................ 20 R.E. Michel Company | www.REMichel.com ............................................................................ 8 The New Flat Rate | www.TheNewFlatRate.com ................................................................ 20 To Your Success | www.ToYourSuccess.com .......................................................................... 20Four – All of our field people have the right tools to perform air-side and combustion diagnostics. Five – Our service technicians are fully trained to generate leads from their testing. Six – We have a system in place to methodically follow-up on leads from our service calls. Seven – Our salespeople have the training and tools necessary to perform Static Pressure and Airflow testing. Eight – Each of our salespeople knows how to handle the three different types of leads: Ser- vice-generated, replacement leads, and custom- ers seeking solutions. Our salespeople include Air Upgrades or Duct Renovations in their proposals. Nine – Our installers have the training and access to the materials needed to per- form Air Upgrades and System Renovations. Ten – We have updated our website to include the specific solutions we know how to provide. Eleven – The duct system is included in every one of our maintenance agreements. Twelve – We use ComfortMaxx™ software to not just promise performance but prove it! Finally, as you tackle each of the areas you are least proficient in, you don’t need to go it alone. National Comfort Institute membership can pro- vide the help you need. Whether you are just joining, or are already a member, be sure to take advantage of our unlim- ited toll-free support and huge library of tools de- signed to help you become a high-performance leader in your market. A s the new year approaches it’s a good time to reflect on the past year, and think about those things you hoped to get done but somehow got away from you. Do you own an HVAC contracting company and are trying to take your business to the next level with high-performance? Then this might be a good time to take a fresh look at what it takes to success- fully transform your company into a high-perfor- mance contracting business. Before the new year begins, consider spending a little time to take stock of what you have successful- ly implemented, and what you still need to work on. Following are 12 keys to making the high-perfor- mance approach work in an HVAC business. Take a look at each one and be brutally honest as you an- swer the question, “Have I fully implemented this in my business, do we do it sometimes, or do we mostly give it lip service?” Next, copy the list and paste it into an Excel spreadsheet or word document and rate each area on a scale of 1-12 with 1 needing the most work and 12 being what you feel you are doing really well. Now re-order the list starting with your weak- est area first and strongest last. Print out and keep the document somewhere you can see it every day. Start with the first weakness, then check off each one as you work your way down the list. So, here are the 12 Resolutions for 2022: One - We require all techs to test static pres- sures on every system they touch, and they fol- low through or turnover leads to our sales team. Two – All of our field people are trained and certified in Carbon Monoxide (CO) and Combus- tion Analysis. Three – Every one of our service techs and in- stallers carries a personal CO monitor to help pro- tect themselves and our customers. HIGH-PERFORMANCE HVAC TODAY Dominick Guarino is publisher of High-Performance HVAC Today magazine and CEO of National Comfort Institute, Inc. He can be reached at ncilink.com/ContactMe ONE MORE THING... By Dominick Guarino 12 High-Performance Resolutions To Start Your New Year Right! 22 DECEMBER 2021HVACTODAY.COMDECEMBER 2021 23Next >