< PreviousHIGH-PERFORMANCE HVAC TODAY10 JUNE 2021 LEADERSHIP dustry. In 1994 they co-founded NCI. Throughout its 27- year history, Dom- inick worked hard to grow it into a pre- mier membership organization fo- cused on every as- pect of helping HVAC contractors. But that is not all. Before the era of NCI, Dominick began shaping the overall HVAC Industry when he joined the team at Contracting Business magazine and became that publica- tion’s Editor-in-Chief. From that platform, he used his skills as a writer and speaker to begin re-en- ergizing an industry. Along with Pub- lisher Jeff Forker, Dominick sought to help solve industry problems, advocate for HVAC contractors and technicians, and promote best practices, especially in service and installation. One outcome of those efforts was the birth of HVAC Comfortech, once the only residential conference and trade- show focused on the greater residential HVAC Industry. During these years, Dominick met Rob Falke, and they began exploring the tenets of airflow, static pressure, and temperature, and how these of- ten-overlooked aspects of HVAC ser- vice and installation impacted cus- tomer comfort and energy efficiency. They wrote about their discoveries. They worked with contractors across the United States to prove (and dis- prove) their theories on the impor- tance of airflow and the ductwork through which it travels. Through testing and measuring sys- tems in homes and buildings across the country, they began making a strong case for the need to teach con- tractors more about how to measure airflow and why. That led to the birth of National Comfort Institute and the establish- ment of what is known today as the High-Performance HVAC Industry. His influence remains in manag- ing the only organization that trains and certifies HVAC technicians and contractors in the science and art of High-Performance Contracting. He also works with distributors, man- ufacturers, public utility organizations, and HVAC trade associations to further the need for testing, diagnosing, and re- solving airflow issues throughout the HVAC system. MIKE GREANY, SERVICE MANAGER, ALL PRO HEATING AND PLUMBING, ONTARIO, CA Every industry needs its cheerlead- ers. Every company needs its cheer- leaders. When it comes to Mike Grea- ny of All Pro Plumbing, Heating, and Air Conditioning, you get both. Greany, who joined All Pro in 2012, convinced the owner that they need- ed an HVAC division. Through Grea- ny’s commitment and perseverance, he helped grow that division significantly. From early on, Greany wanted to find better ways to solve custom- er comfort and energy issues. He believed in edu- cation and train- ing. Then he discovered National Comfort Insti- tute and in 2013 began taking their training and certification classes. He became a believer. The High-Per- formance HVAC approach answered so many questions. Not only did he implement it into the All Pro HVAC Division, but he became an outspoken supporter of the entire performance approach. He sends nearly his entire team to NCI training, many now hold NCI cer- tifications, and he even began a pro- gram of cross-training his plumbers by sending them to NCI classes as well. Greany rarely misses a chance to attend the High-Performance HVAC Summit each year and often partici- pates as a panelist, session speaker, and leader in fun and learning. He is the ringleader of a growing group of High-Performance Contrac- tors that attend Summit each year. He creates ad hoc discussion groups to talk about significant trends and changes that impact HVAC contractors and how to meet them head-on. Greany may be one of the most out- spoken contractor cheerleaders the High-Performance HVAC industry has! He proudly says that his mem- bership in NCI has paid off in many ways. Besides the training, he be- lieves greatly in networking with some of the industry’s brightest and most successful contractors. He always says that High-Perfor- mance Contracting is the future of the overall HVAC industry. He believes in, and practices, testing and measur- ing airflow and system performance on every job. And he spreads the word through his many connections to other contractors across the nation. Mike Greany is a believer, a teacher, and a cheerleader. He supports help- ing others as they walk the path to High Performance.HVACTODAY.COMJUNE 2021 11 PAUL WIEBOLDT, OWNER, TRADEWINDS APPROPRIATE TECHNOLOGIES, WACO, TX Paul has been part of the High-Per- formance Contracting™ community from the beginning. In fact, he and his HVAC company at the time, Trades- man Heating and Air Conditioning Services in Waco, Texas, helped Dominick Guarino and Rob Falke test their theories on airflow and its impact on HVAC sys- tem performance. Wieboldt invested the time and en- ergy to test and measure airflow in ductwork in homes which was founda- tional in creating High-Performance HVAC Contracting methodology. He founded Tradesman in 1993, along with another company that same year: Tradewinds Appropriate Technologies (tradewinds-at.com). Tradewinds provides home energy analysis, residen- tial and commercial testing and balanc- ing, as well as diagnostic services. Wieboldt is a licensed HVAC con- tractor, NATE certified technician, and NCI certified residential and light com- mercial air balancing and diagnostic specialist. He also holds an NBC TAB supervisor commercial certification. Since 2005, Wieboldt has trained hundreds of HVAC contractors on be- half of National Comfort Institute in all of its residential and commercial certification classes. He has taught thousands of con- tractors and technicians the basics of Manual J heat loads, equipment selec- tion, duct design, and system perfor- mance diagnostics. His influence in the High-Perfor- mance HVAC Industry also includes pro- viding third-party validation for testing duct leakage and system performance on more than 5,000 residential systems. Tradewinds was involved in several energy efficiency programs. The com- pany also worked with the EPA and ACCA to help develop a national Qual- ity Installation Standard. He remains one of the regional in- structors for the National Comfort In- stitute of Cleveland, OH. DANIEL SQUIRES, PRESIDENT, VINCENT’S HEATING AND PLUMBING, PORT HURON, MI Daniel Squires is a licensed Michigan Master Plumber but considers himself an entrepreneur and marketer. Vincent’s Heating and Plumbing (ncilink.com/ VHP) is a family-owned business. He and his broth- er David trans- formed VHP from a mom-and-pop busi- ness to a dominant residential heating, cooling, and plumb- ing company in Port Huron, MI. They did this through innovative marketing and business practices and by adhering to system performance principles. In the world of High-Performance HVAC, Daniel and his team were early adopters, especially when it came to safe- ty. He was one of the first to take NCI’s carbon monoxide training and then ad- opted those protocols into his business. He made it his mission to train his field service and installation teams and keep them trained over the years. One reason: VHP is focused on safety. In fact, during the recent pandemic, he and his brother (Dave Squires) teamed up to help the community by creating superior face masks with MERV 13 filter inserts (ncilink.com/Hero). Furthermore, Daniel led VHP to taking classes and becoming certified in air diagnostics and balancing. They practice that every day. Over the years, he and brother Dave have collaborated on many products and services. They are partners in On- line Access (ncilink.com/OA), and Daniel has always made VHP a testing ground for new products and services created there. As a leader of his business, Daniel takes the time to look ahead, to think about where he wants the company and the HVAC industry to be in the fu- ture. Some would define that as being a visionary. But from his perspective, it is practical. He says you must look ahead to achieve goals, and one of his goals is to be the highest quality con- tractor in their marketplace. To get there requires marketing, re- lationship building, good service, and developing a solid reputation. These are all things that Daniel pushes in his company and through his writing for the national trade media and his monthly customer newsletter. But that messaging also needs to be told via national forums, and Daniel has never been shy about fulfilling that role. He was a speaker at the first sev- eral Summits, and because of his lead- ership qualities, he’s been tagged sev- eral times to run the Idea Session at Summit in recent years. Most importantly, Daniel is not afraid to share with other contractors through networking and events like Summit. He is very professional in ev- erything he does. HIGH-PERFORMANCE HVAC TODAY12 JUNE 2021 By Ben Lipscomb, P.E. and Dennis Mondul TECHNICAL Indoor Humidity Problems and Solutions (Part 1) Figure 1. The Sterling Chart, Adapted from E.M. Sterling, 1985, Criteria for Human Exposure to Humidity in Occupied Buildings. I n this article we look at the importance of humidity for indoor comfort, air quality, and health. The authors, Dennis and Ben, hail from two drastically different locations in the U.S. Dennis lives in Florida, where it can be hot and very humid for much of the year. Ben is from northwestern Montana where the climate is cold and dry in the winter. Here is a combination of their perspectives re- garding challenges with humidity and the indoor environment in these wildly different climates, and what you can do to help your customers over- come these challenges. Let’s take a look at the impacts of high humidi- ty during cooling season and low humidity during heating season, and how to manage humidity for the best comfort, health, and efficiency outcomes. HUMIDITY IMPACTS AIR QUALITY, HEALTH, AND BUILDING INTEGRITY In the humid Southeast, where Dennis lives, the biggest issues related to humidity occur during the cooling season when it’s humid outside. If not con- trolled, indoor humidity levels can reach 80%, or even higher! Most experts agree that indoor humid- ity should be kept below 60%, and, ideally, below 50% (ncilink.com/RH60). Studies show that when relative humidity (RH) is above 50%, dust mite populations increase, caus- ing allergies to flare up in many people. Humidity at these levels can also trigger episodes of asthma. Above 60%, bacteria and mold grow more quick- ly. Both bacteria and mold can lead to increased ill- ness. Mold also can lead to unsightly stains or even structural damage in a home. In the Northern United States, Ben can attest firsthand that cold wintertime temperatures cause problems with low humidity. Cold air holds less moisture, and when that cold air is heated, relative humidity can get extremely low. He’s observed humidity as low as 15% inside his house! The same experts who recommend up- per limits for indoor humidity put the lower lim- it at 30%. Below 30% RH, bacteria, viruses, respiratory in- fections, allergies, and asthma increase. Dry air al- lows airborne germs to float (or fly) further and live longer, increasing the chance that illness will be transmitted from one person to another. A study found that raising average humidity from 23% to 35% in 12 Canadian schools over 11 years reduced absences due to illness by 20% (ncilink. com/RaiseRH). Who knew that dry air is a seri-HVACTODAY.COMJUNE 2021 13 ous issue beyond causing those annoy- ing little shocks from static electricity? In addition to increased illness, Ben says his experience is that dry air caus- es some serious discomfort. Before in- stalling adequate humidifiers, Ben bat- tled eczema every winter. He developed patches of dry, itchy, inflamed skin that wouldn’t go away until the springtime. His son also had issues with dry air causing nosebleeds daily, or even sever- al times per day. Even though Ben says his family felt comfortable from a tem- perature perspective, the dry air caused serious discomfort in other forms. To illustrate how both high and low humidity impacts different factors for human health, E.M. Sterling published a chart in 1985 that summarizes the re- lationships in an easy to understand for- mat. We’ve adapted the chart in Figure 1 to provide a graphical reference. MANAGING COOLING HUMIDITY Have you ever heard this kind of sto- ry? Frank and Suzy tend to fight over the thermostat. Frank wants to keep it at 76 degrees, and Suzy sneaks over and turns it down to 70 degrees before they go to bed. It has been a running battle for 36 Figure 2. Peak Cooling Operation on a Design Day in Orlando, FL: 92°F, 51% RH Outside; 75°F Thermostat Setpoint. Indoor temperature and humidity, with compressor operation in peak cooling design conditions, for a three-ton system that is about 15% oversized (meeting code allowances for oversizing) at the design conditions. In this scenario, the air conditioning runs for about 50 minutes each hour, and the humidity is kept at a very comfortable 54% on average, without ever exceeding 60%. HIGH-PERFORMANCE HVAC TODAY14 JUNE 2021 TECHNICAL years. Suzy hates the conflict with her husband, but it’s too uncomfortable if the thermostat isn’t set at 70 degrees. Equipment Considerations: In the residential HVAC universe, if there is cooling at the coil, there is also dehu- midification. During a normal air con- ditioning on-cycle with properly sized equipment, when the outside tempera- ture is in the 90s the equipment will have long runtimes and will keep hu- midity nice and low. NOTE: An air conditioning coil takes between 15 to 30 minutes to become saturated enough that water drips from the coil, flowing through the condensate drain. Any water left on the coil after the unit shuts off re-evaporates back into the duct system and eventually migrate inside the home. This is known as latent degradation due to cycling effects. We’ve developed a psychrometric model of a system that accounts for equipment performance under different operating conditions and latent capaci- ty degradation due to shorter on-cycles. BACK TO FRANK AND SUZY’S HOME Now let’s look at Frank and Suzy’s home during high humidity conditions Figure 3. High Humidity Operation: 81°F, 88% RH Outside; 75°F Thermostat Setpoint, Single Stage Air conditioning. As soon as the air conditioning turns off at the end of a run-cycle, moisture re-evaporates from the coil back into the airstream and the humidity climbs, reaching progressively higher humidity levels and climbing to a maximum of 77%! Average humidity for the two hours is now 70%, and there’s a full hour with levels over 70%.HVACTODAY.COMJUNE 2021 15 when the outside temperature is only 81°F and the relative humidity outside is the highest point of the day (typically dusk through dawn). In Figure 3, now the on-cycle is much shorter to get the inside tem- perature to 75°F, but it has not run long enough to keep humidity low. This properly-sized system, with a single- speed compressor and blower, is now a severely oversized system based on the outside temperature. Frank and Suzy’s HVAC contractor failed to mention what’s really going on, primarily because there is no per- ceived affordable solution. Suzy’s dis- comfort may be caused by sensitivity to humidity, or episodes of humidity- induced asthma. In Suzy’s case, it may not be that she really needs the temperature at 70 de- grees. It may be that the system just has to run that long to remove enough hu- midity so that she can breathe in her own home (See Figure 1). So, what is the solution? In the past, higher efficiency system sales have fo- cused on energy savings. Because of the higher up-front cost and the small amount of savings on the electric bill, these systems were often overlooked. But as we are discovering, managing humidity may be an important part of our responsibilities as HVAC contrac- tors. In fact, it may be just as important as managing the temperature. Ben Lipscomb is a regis- tered Professional Engineer with over 14 years of expe- rience in the HVAC industry including laboratory and field research, Design/Build contracting, and utility en- ergy efficiency program design. He is National Comfort Institute’s engineering manager, and may be contacted at ncilink.com/ContactMe . Dennis Mondul from HVAC Contractor Solutions (HCS), has been doing consulting and training for HVAC con- tractors in North America since 1992. For answers to any questions regarding this article, contact him at 561/202-4371. You can also reach him at dennism@hvaccsllc. com or submit a question at hvaccsllc.com . Next month, in the second part of this two-part series, Ben Lipscomb and Dennis Mondul address how you can help your customer manage humidity. Watch for it in the July issue and on the website.HIGH-PERFORMANCE HVAC TODAY 16 JUNE 2021 Renovation and Redesign: The Core of Performance By Ronald Amaya MANAGEMENT Author Ronald Amaya (left) and his business partner, Diego Guerrero W hen it comes to working in the world of High-Performance HVAC Contracting, we all face major obstacles from competitors who hurt the marketplace with low-ball pricing, bad attitudes, and the way they deliver (or don’t deliv- er) comfort to customers. These companies have been doing things the same way for so long that the average consumer is trained to shop for the lowest prices they can find. Yet, consumers do want things done right. They just don’t understand how much that costs. So, it is on the High-Performance Contracting™ community to educate them. WHAT DOES THIS MEAN? Helping customers un- derstand means teaching them that their system is more than just equipment. It is also all the ductwork that moves air throughout their home, deliver- ing comfort. Improving existing or fixing ductwork through renovations and redesign is a core focus and strength at Punbar LLC (ncilink.com/punbar). PROCESS IS WHERE THE RUBBER MEETS THE ROAD This approach requires a different set of pro- cesses to make it work. The good news is we start- ed the company from zero and built everything around an engineering and design approach. We typically measure static pressures on ev- ery job. It’s the only way we can diagnose what is happening with customers’ systems, and it is the only way we can start educating them and demonstrate our findings. Each call begins with us talking to the custom- ers, introducing ourselves, explaining what we’re going to do and why we measure static pressures. We then proceed to test and measure every- thing, from the return to supply. I’m talking about static pressure, tem- perature, airflow, and so on.HVACTODAY.COMJUNE 2021 17 We use National Comfort Insti- tute’s (NCI) ComfortMaxx™ software to capture measurements and pro- duce consumer-friendly reports. This digital approach helped us to share discovered airflow issues and set the stage for the duct renovations and up- grade work necessary to correct them. We found that this software (in the early days) relied on a good Internet connection, we had some issues. So, we designed our own mobile app or software that enables our people to input information offline. Now the techs don’t have to. All they need to do is find the customer in our database and enter the measurements. Our app creates similar graphic re- ports to ComfortMaxx. Since we equip all our techs with iPads, they can im- mediately show the reports and graph- ics to the customer. SALES MEAN PROVIDING OPTIONS Our technicians can immediately send an estimate to the customer. Ev- ery estimate provides four options for duct renovations or redesigns. The options go from very basic re- pairs to a complete renovation, which means pulling everything out, replac- ing plenums and ductwork, and redo- ing everything up to the equipment. We change everything. We provide four options because customers like choices. Sometimes the minimum or basic option will still help them big time. Customers often have a limited bud- get allocated for home repairs and opt for the minimum work. But we find that when they see a considerable im- provement by doing the minimum, they tend to do the rest of the work. Maybe all of it. NEXT STEPS Once the customer approves which- ever option fits their budget or their needs, we schedule the date and time for the work. If the technician sells the job, he or she can immediately go back into the attic and take more measure- ments, especially on the plenums and on the equipment. While one tech is in the attic, we’ll typically send another tech to measure the room dimensions throughout the house and the total square footage of the house itself. We use these measure- ments for our load calculations. This tech makes a note of register and grill locations, window facing, and so on. If we aren’t replacing equipment, we still make sure the existing system is sized correctly. In the greater Hous- ton area, we often find that existing HVAC equipment is oversized. We talk with customers about the pros and cons of humidity control, air quality, and so on. Sometimes, when air quality issues are involved, the customer most likely goes for the complete duct renovation. After taking all the measurements, we come back to the office and work on the design. By the way, we include our techs in the design stage. We use NCI methodology for sizing based on our measurements. That methodology also includes any specific needs the customers may have based on what they told us during the interview. These include which rooms are typically hot, cold, and so on. COMPLETE REDESIGNS AND RENOVATIONS If we propose doing a complete re- design, we sit back down with the cus- tomer and go over everything we plan to do and why. A complete duct renovation means doing all the steps mentioned above, plus taking into account window lo- cations and house orientation. It’s essential to know the location of the equipment and ductwork inside the home and attic. Why? Because the direction the house faces and the location of equipment in the attic impacts how well air is deliv- ered at the proper temperatures. So, we must compensate with the appropriate duct location and sizing. Then comes the logistics process. Once we sell the job, design it, and bring the customer up to speed, we gather the equipment and assign an installation crew to perform the work. At Punbar, we typically have the tech who sold the project supervise the in- stallation to ensure the design is fol- lowed properly. By doing this, we help the customer to feel even better by hav- ing the same person who sold the job supervising what was proposed. As part of the installation process, we typically print our designs. We use Housecall Pro (ncilink.com/ HCPro) software for job estimating, scheduling, and management. We at- tach our design drawings to the app, so everybody on the job can see it on their cell phones or iPads.HIGH-PERFORMANCE HVAC TODAY18 JUNE 2021 Ronald Amaya and his friend and business partner Diego Guerrero emigrated from Venezuela and started Punbar LLC in 2015. Their mission was and remains to solve poor airflow delivery issues in Houston-area homes. They practice High-Performance HVAC contracting from top to bottom. Learn more at ncilink.com/PunbarSL . Ronald can be reached at ncilink.com/ContactMe . GET MORE FROM THE DATA Over time, we find that we have so much data collected that we want to find ways to do more with it. For example, we can go through ev- ery maintenance job we’ve done and have access to all the measurements (as well as the notes we took on each home system). Then we can start see- ing trends and use them for further lead generation and service follow-up. Using data in this way allows us to be more proactive. Furthermore, because we provide four options on every job we quote, we can go back and see what they chose to do and then follow up with them about the next steps. Doing this provides an excellent source for future lead generation. We can also see the history of static pressure measurements and track im- provements as we do service and main- tenance work. THE COMMUNICATIONS PART OF THE PUNBAR EQUATION When it comes to explaining our measurements, our diagnostics, and the information that appears in our reports, it comes down to making re- al-world comparisons that most peo- ple understand and relate to. Like blood pressure. Like heart issues. For Punbar, we operate in an area of Houston known as the energy cor- ridor. Most of the people who live in this area are highly educated. Many are career engineers. They work in the oil and gas industry. They understand data and love it when we talk about static pressures, temperature rise, air- flow, and such. We have a scientific or engineering approach. I show customers what is happening based on measuring and testing. That is the best tool for sell- ing. Facts. Data. If the customer is a mechanical or chemical engineer, I can compare our measurements to the type of fluids they are familiar with. They get it right away. When customers are not educated or knowledgeable about our technical terms, we use comparisons to the hu- man body to explain things. Such communication and custom- er education requires constant train- ing for our field guys. That training includes formal classwork, hands-on training, and lessons learned from our techs as they deal with the customers. We also capture customer com- ments, questions, and concerns during routine maintenance calls. These are relevant issues, and by flag- ging them, we can be sure to fix them and avoid callbacks. This process requires having strong listening skills. We have to listen to the customer and pay attention to what they are saying. Let them speak. Then communicate to them clearly, and in a way that they can understand easily. So, we provide customers with a quote for the whole package, but we also offer them other options. No mat- ter what they choose, they will see sig- nificant improvements and benefits to how the system runs, their comfort, and their energy savings. THE SECRET SAUCE Though Punbar is different in that we started the company as a High-Per- formance Contracting™ business, our secret sauce applies to all HVAC com- panies – especially those on the per- formance path. The secret is training. Training is not a one-and-done thing. It is continual technical train- ing on how to measure, test, and di- agnose system airflow issues. It also means putting processes and a cul- ture in place to encourage and reward this approach. It also means finding creative ways to hold your team ac- countable. But it also means the team must understand why you do things the high-performance way and how that benefits the customers, the techs themselves, and the company overall. Your team must understand high- performance concepts clearly. They should know what each measurement means, what to look for as they survey the house, and what clues to discover based on what the customers tell them. Duct renovations are the core of our business. Our approach is to improve customers’ lives. Even if we only work on one or two duct runs and replace a filter, we make customers happy. They become customers for life. As a result, Punbar has the first op- portunity to be called in for a quote when the customer suffers an equip- ment failure. That opens the door for maintenance, solving indoor air qual- ity issues, for service. In other words, duct redesign and renovation work bring you everything else. And that is the core of performance for Punbar. It could be for you too.JUNE 2021 19HVACTODAY.COM team, if you bring three or more people from your company, you qualify for an even lower attend- ee rate - with discounts that scale based on your membership level. Go to ncilink.com/2021Early- Bird to learn more. Be sure to take advantage of these special rates and register your team today. We look forward to seeing you live and in-person in Branson! DON’T FORGET TO GRAB YOUR JUNE POWERPACK TODAY! Welcome to your June NCI Member PowerPack! This month we provide you with con- tent and training focused on preparing for the cooling season. The June 2021 Power Pack consists of the following: ● Static Pressure Diagrams (Down- load) ● Measuring Total External Static Pressure (Download) ● Static Pressure - Why Does it Mat- ter? (Download) ● How to Plot Fan Airflow (Article). ● Measuring Static Pressure (Online Training) Just go to ncilink.com/PwrPak to ac- cess it today. If you have any questions or cannot access any of the tools in this program, please contact us at 800-633-7058. SUMMER ONSITE TRAINING DISCOUNTS During the heat of Summer, why not consider bringing training home to your company? National Comfort Institute will bring its certification training directly to your facility for only your employees. Private onsite training saves you money by nearly eliminating trav- el expenses and enabling your em- ployees to spend more time training with NCI instructors. Plus, you’ll save on productivity costs as fieldwork, and large projects won’t be put on hold. NCI training can be delivered as our standard curriculum or complete- ly customized to match the training goals for your team. Other benefits include: ● One affordable price to train, certify, or recertify your entire team ● Actual hands-on training on live equipment ● Get trained on the instruments you use every day, right in class ● Earn NATE, BPI, and State CEUs (where applicable). Plus, you can save even more – up to 20% – by taking advantage of our Sum- mer Savings program. Did you know you can use your NCI Bucks toward the cost of a class? Or that you can earn Bucks you can use towards future training? You can! Why are you waiting? NCI’s training schedule is filling up fast, so contact Nick Guarino today to reserve your dates. Call him at 8002-633-7058 or send him an email at NickG@ncihvac.com. EARLY BIRD REGISTRATION FOR NCI’S 2021 HIGH-PERFORMANCE HVAC SUMMIT IS OPEN Ladies and gents – great news: You can save hundreds of dollars by register- ing for National Comfort Insitute’s (NCI) High-Performance HVAC Summit today! Reserve your spot in what promises to be one of the best Summits ever! NCI mem- bers receive special Early Bird pricing that makes it easier for you to bring your entire team to Branson, MO, from August 30 to September 2. In fact, if you bring three or more peo- ple, you qualify for the biggest dis- counts available. For example, NCI Premium Mem- bers can send one attendee free and save $200 on their second attendee. Our Special three-pack offer saves you an additional $100 per attendee. This special pricing is available through June 30, 2021. NCI Learning Excellence Members save $200 on their first and second attendees. If they send three or more people, they save an additional $100 per attendee. Again, this offer is good through June 30, 2021. NCI Members save $100 on their first and second attendees. Non-mem- bers, and Goodman/Amana Dealers also have access to Summit registra- tion discounts. These offers end on June 30, 2021. There’s 18 breakout sessions, you’ll need to bring your whole team to make sure you can get to all of them. To help you out with bringing your NCI MEMBER UPDATENext >