< Previous20 JULY 2020HIGH-PERFORMANCE HVAC TODAY We’ve Restructured NCI Online University! You may notice some great changes to the look and feel of our Online Uni- versity. All the training has been reor- ganized into logical learning steps. Let’s take a look at the Advanced Tech- nical Training category: NCI Fundamentals 101 consists of 10 courses that will help your team un- derstand the basics of airflow, what the fan laws are and how they work, and ad- dresses the impact of returns and grilles, filters, and more. It also includes an intro- duction to carbon monoxide. NCI Fundamentals 201 has nine courses that take your field people to the next level once they’ve mastered the 101 series. From how to take duct traverses to basic building pressure, this level sets you up to understand Btu measurement, how to calculate HSPS™ and CSPS™, and so much more. System Performance Testing features eight courses covering the fundamen- tals of HVAC system performance and measured Btus. Techs will learn system temperature measurement basics, fun- damentals of equipment Btu measure- ment, and system Btu measurement. Another beneficial change: Members receive a 10% discount on all classes while those who have the Learning Ex- cellence Premium and Learning Excel- lence Online subscriptions get the entire Online University included . The NCI Online University Business Man- New Online Live Course: Grow Profitably with Airflow Upgrades National Comfort Institute (NCI) re- cently added a new online live course to its growing repertoire of Distance Learn- ing training. It is called Grow Profitably with Airflow Upgrades Online Live (ncilink.com/GrowAU) . This course addresses the fact that typical air distribution systems lose an average of 43% of their efficiency be- cause of poor design and installation. Why should your customers have to live with these substandard systems? The answer is: they shouldn’t. Taking this training can help ensure they don’t. Grow Profitably with Airflow Up- grades Online Live is a two-hour on- line course that will help you discover the many business opportunities avail- able just by adding minor air duct reno- vations to your residential HVAC service and replacement business offerings. HVAC contractors, managers, and sales personnel should attend this class to learn why Airflow Upgrades are so critical, and how they can improve profitability. Each student who successfully completes the class will receive a digital Implementation Quick Reference Guide and more. Go to ncilink.com/OL-AirUpgrades to see how this may be just the option for your team. For more information on other Dis- tance Learning Courses available to you, just go to ncilink.com/DistLearn . NCI MEMBER UPDATE agement Training follows a similar organi- zation. There are 101, 201, and 301 levels plus a four-module Path to Performance with NCI’s 4-D Business Model course. The Online University also offers Busi- ness Performance 101 and 201 Training. Plus, the Online University’s reorga- nized Customer Service Training in- cludes the following courses: ● Customer Service Excellence ● Proactive Customer Service 101 ● Proactive Customer Service 201 ● HVACR for Rookies. Don’t forget about the library of NCI Series Webinars — over 70 hour-long recorded webinars on a variety of HVAC subjects, led by NCI trainers and staff. Get Your July 2020 PowerPack Today! Your July 2020 PowerPack is ready. This month it focuses on content to help you integrate testing and diagnostics into your company’s culture: ● Top 10 HVAC Performance Based Sales Obstacles (Download) ● An Air Side Diagnostics Lesson (Download) ● CO Levels and Risk Chart (Download) ● HVAC for Rookies ( Online Training Modules) ● Master HVAC Pressure Diagnostics with NCI Static Pressure Budgets (Webinar). To access your PowerPack today click here: ncilink.com/PwrPak. If you have any questions, or if you are unable to access any of the tools in this program, please contact your Customer Care team at 800-633-7058.JULY 2020 21HVACTODAY.COM HVAC SMART MART Advertiser Index HIGH-PERFORMANCE HVAC TODAYHVAC TODAY TM AD INDEX To Subscribe to High-Performance HVAC Today: ONLINE: Visit HVACToday.com/subscribe for a FREE digital subscription. PRINT: 1 year/$72; single copy $7. Canada: 1 year/$92; single copy $9. Payable in advance with U.S. funds. Prepaid subscriptions may be sent to: High-Performance HVAC Today, PO Box 147, Avon Lake, OH 44012. Phone: 440-949-1850; toll free 800-633-7058; Fax: 440-949-1851, or visit HVACToday.com/subscribe to order online. Publisher Dominick Guarino Editor-in-Chief and Associate Publisher Mike Weil Art Director Connie Conklin Online Development Director Brian Roseman Circulation Manager Andrea Begany- Garsed Editorial Assistant Marge Smith Go to ncilink.com/ContactMe with your comments and questions. Arzel Zoning Technology, Inc. | www.arzelzoning.com ..................................................... 12 Baker Distributing Company | www.BakerDist.com ............................................................. 9 Duct Saddles | www.DuctSaddles.com ..................................................................................... 13 Dwyer Instruments, Inc. | www.dwyer-inst.com .................................................................. 23 Goodman Manufacturing | www.GoodmanMfg.com ......................................................... 2 Lazco Corp. | www.LazcoCorp.com ............................................................................................ 18 R.E. Michel Company | www.REMichel.com ............................................................................ 5 The New Flat Rate | www.TheNewFlatRate.com ................................................................ 21 To Your Success | ToYourSuccess.com ...................................................................................... 21 United Refrigeration Inc. | www.uri.com ................................................................................. 1922 JULY 2020HIGH-PERFORMANCE HVAC TODAY our fun and informative game show, “Reach For The Summit.” This year’s contest will also focus on coaching. Attendees will actively participate by assisting our contestants with “audience voting” on correct answers. In “Reach For The Summit” tradition, NCI coaches will provide commentary throughout the session. Each of this year’s breakout sessions will fo- cus on communicating with and coaching dif- ferent groups on your team. The session content will help you provide a cohesive and consistent experience for your customers as your compa- ny delivers high-performance service, system re- placement, and renovations. For details on this year’s breakout session be sure to visit ncilink. com/2020breakouts. Virtual High-Performance HVAC Sum- mit 2020 will include all the same events nor- mally held during our in-person Summits, includ- ing our Idea Meeting, where contractors bring sales and marketing ideas and can win cash priz- es, to our Virtual Tradeshow where you can learn about the latest products and services from our in- dustry partners. Summit 2020 will also feature several general session speakers, a special contractor panel discus- sion, and our coveted NCI contractor and individ- ual awards. BONUS PRE- AND POST CONFERENCE SESSIONS! We will again offer several pre-conference ses- sions on October 5th, and three post-conference recertification classes on October 8-9th. Registration will be open within the next few weeks, and will include reduced conference fees and special group pricing. In addition, you’ll save big by eliminating travel and hotel costs this year! Be sure to mark your calendar for Summit 2020 the week of October 5th, and visit GoToSummit. com for more details. We will soon be sending no- tices when registration is open for what promises to be the best and biggest High-Performance Con- tractor virtual event of 2020! A s you know, there are still many challeng- es with travelling during this pandemic. In addition, we are faced with the strong possibility of additional waves. For this reason, we’ve decided to make this year’s High-Per- formance HVAC Summit a virtual live event. Virtual Summit Week 2020 is scheduled for Oc- tober 5-9. The best part is you won’t have to leave the comfort of your home or office to participate. In fact, we are making it easier and more affordable than ever to “bring” more of your team to Summit this year. With NCI’s improved communications technolo- gy and our ability to create very interactive virtual events, this year’s Summit is poised to be an event like no other in our industry. When the lockdowns first hit, NCI immediately began investing in technology and curriculum de- velopment to take as much of our training online as possible. We built a robust video studio within our headquarters training center, and continue to im- prove and learn from our experiences. In early April we began broadcasting live train- ing and recertification events. In just a few months more than 600 students participated in NCI’s live, online training events with more than 300 achiev- ing recertification in six different areas. We also have several brand-new recertification classes being rolled out over the next few months. WHAT WILL OUR FIRST VIRTUAL SUMMIT LOOK LIKE? Our team is currently putting all the pieces in place to create the most interactive online event we have ever held. Nearly every feature of Summit that our members and students have grown to en- joy over the years will be virtualized to allow for in- tensive interaction with our presenters, fellow con- tractors, and our industry partners. As advertised, this year’s theme will center around coaching your team to high performance. Our gen- eral sessions and breakouts are all focused on how to communicate with and coach your entire team. Our opening session will once again kick off with Dominick Guarino is publisher of High-Performance HVAC Today magazine and CEO of National Comfort Institute, Inc. He can be reached at ncilink.com/ContactMe . ONE MORE THING... By Dominick Guarino Summit 2020 Is Going Virtual!Next >