< Previous20 DECEMBER 2019HIGH-PERFORMANCE HVAC TODAYing Excellence Online or NCI Pre-mium Level member, the course is available for all your employees at no additional cost!So what do you get? In addition to static pressure and airflow testing ba-sics, the course addresses how to diag-nose common air-related issues found on most residential HVAC systems in the U.S. It then provides the right solutions to make a significant impact on your customers’ homes and businesses.Airflow Testing and Diagnostics consists of more than eight hours of on-line technical and sales instruction and includes the following modules: ❒The Air Upgrade Approach ❒Introduction to Static Pressure ❒Measure and Interpret Static Pressure ❒Fundamentals of Fan Airflow ❒Plotting Fan Airflow ❒Completing an Air Upgrade.Just log into your account on Nation-alComfortInstitute.com, then click on this link: ncilink.com/ATDonline.If you have any questions or experi-ence any problems, be sure to contact your representative at 800-633-7058.DECEMBER 2019 POWERPACK — IT’S NEW , EXCITING, AND READY FOR DOWNLOADWelcome to the latest PowerPack exclusively for NCI Members. For December 2019, we feature the following:n How to Perform a ComfortMaxx Air Test (Online Training) n ComfortMaxx Field Data Collection Report for a Residential Package System (Download)n ComfortMaxx Field Data Collection Report for a Residential Split System (Download) n Master HVAC Pressure Diagnostics with NCI Static Pressure Budgets (Download).Don’t forget to share this PowerPack with your entire team.Access it at ncilink.com/PwrPak.HAVE YOUR TRIED OUT THE NEW NCI ONLINE TRAINING CLASS?In November 2019, National Comfort Institute launched its newest Online Uni-versity training course: Airflow Testing and Diagnostics.This six-module, interactive course is designed for you, your technicians, and your sales team to learn the basics of static pressure and airflow testing.GREAT NEWS! This online training course normally costs $299 per student. NCI Members save $100 off that price.Furthermore, if you’re an NCI Learn-NCI MEMBER UPDATECOACHING YOUR TEAM TO HIGH PERFORMANCEAre you ready for the NCI High-Performance HVAC Summit 2020? Do you want to reconnect with Performance-Based contractors from across North America? Nation-al Comfort Institute’s (NCI) High-Performance HVAC Summit (gotosummit.com) event returns to Scottsdale, Arizona April 6-8, 2020 where you can join your peers to learn, share, build relationships, and explore new opportunities.This is the only event of its kind completely focused on market-ing, selling, and delivering High-Performance HVAC systems.A COACHING FOCUS: This year the conference focuses on coaching your entire team to the High Performance approach to HVAC contracting. From the opening session through every workshop, you will learn how to coach team members on specific topics as you integrate performance into your company.An additional High-Performance Town workshop, consisting of three hands-on labs, will also be held so you can experience advanced tests and calculations to diagnose and offer highly profitable system upgrades, just as your teams do in the field.Summit sessions include:Coaching Your Entire Team: What Is High-Performance Contracting and Why Are We Doing It? – led by NCI’s David RichardsonCoaching Your Managers: How We Will Integrate High Performance into Our Business – led by Dave DeRoseCoaching Your Technical Team: How We Will Integrate Performance Testing into Service and Installation – led by NCI’s Casey ContrerasCoaching Your Sales Team: How We Will Market and Sell High Performance – led by NCI’s David HoltSPECIAL: High-Performance Town 2020 – Hands-on Testing & Diagnostics Labs – taught by Rob Falke, Jeff Sturgeon, and Justin Bright.Get all the details at gotosummit.com or call your customer care representative at 800-633-7058.DECEMBER 2019 21HVACTODAY.COMHVAC SMART MARTAdvertiser IndexHIGH-PERFORMANCEHVAC TODAYHVAC TODAY TMAD INDEXBaker Distributing Company | BakerDist.com ......................................................................... 15Dwyer Instruments, Inc. | www.dwyer-inst.com .......................................................................2 Goodman Manufacturing | www.GoodmanMfg.com .............................................................4Jackson Systems | www.JacksonSystems.com ........................................................................11 Lazco Corp. | www.LazcoCorp.com ................................................................................................ 7R.E. Michel Company | www.REMichel.com ..............................................................................12The New Flat Rate | www.TheNewFlatRate.com .....................................................................21 To Your Success | ToYourSuccess.com ........................................................................................ 21TSI, Inc. | www.TSI.com/comfort .....................................................................................................6United Refrigeration Inc. | www.uri.com .................................................................................. 19To Subscribe to High-Performance HVAC Today:ONLINE: Visit HVACToday.com/subscribe for a FREE digital subscription.PRINT: 1 year/$72; single copy $7. Canada: 1 year/$92; single copy $9. Payable in advance with U.S. funds. Prepaid subscriptions may be sent to: High-Performance HVAC Today, PO Box 147, Avon Lake, OH 44012. Phone: 440-949-1850; toll free 800-633-7058; Fax: 440-949-1851, or visit HVACToday.com/subscribe to order online.PublisherDominick GuarinoEditor-in-Chief and Associate PublisherMike WeilArt DirectorConnie ConklinOnline Development DirectorBrian RosemanCirculation ManagerAndrea Begany- GarsedEditorial AssistantMarge SmithEmail us at contactus@hvactoday.comwith your comments and questions.22 DECEMBER 2019HIGH-PERFORMANCE HVAC TODAY“Get out of that house right now,” we instructed, “There’s a good chance your chimney flue is obstructed.” Away to the Jones’ house we flew in a flash, We ran eight red lights, barely avoiding a crash.The moon on the breast of the new fallen snow, Gave the luster of mid-day to objects below. When there on the Jones’ rooftop was a wondrous sight, Santa stuck fast in the chimney – he had it plugged tight!He picked the wrong flue to make his descent, And blocked off the furnace and water heater vent. His reindeer were helpless, they hadn’t a clue, “I’m a contractor,” I shouted, “I know what to do!”I called in for backup, unsure of my plan, To unstick from the chimney this jolly old man. As I pondered on whether to push, pull, or tug, It suddenly hit me, I had to call Doug.“Doug’s Crane,” said a familiar voice on the phone, “No one’s here now, just speak at the tone.” In the meantime my backup arrived on the scene, In drove David, Henry, Harry, and Gene.Right behind them were George, Joe, Larry, and Lou, All our techs on the street knew of Santa’s snafu. We pondered, debated, without any luck, “I know,” exclaimed Lou, “I’ll get Santa unstuck.”He spoke not a word, but he knew what to do, He hooked up a compressor to the furnace pipe flue. And laying a finger aside of his nose, He threw the main switch and the pressure gauge rose.First a loud hiss and then a blast blew the grate, Through the air sailed Santa, bells and all - at Mach 8. But I heard him scream out, ere out of sight he flew,“HAPPY CHRISTMAS TO ALL, ESPECIALLY TO LOU!”Twas the day before Christmas, and all through the shop, The phones were all ringing, the calls were non-stop. Our service trucks were stocked up, all ready to go, Every tech was braced for the ice and the snow.Our dispatchers were busily planning away, With hopes to satisfy each customer today. And mamma in the office, and I in the back, Were busy keeping our inventory on track.Our marketing dollars this fall we invested, With plans of making our holidays festive. With plenty of service agreements stashed away, We can buy lots of toys for our children to play.As nightfall approached, the phone calls were dropping, We might even get in some last-minute shopping! We gathered our techs for some holiday cheer, And wished them all well, and a Happy New Year.When out in the office there arose such a clatter, I ran in from the shop to see what was the matter. A call had come in from the Jones’ home just then, They cried, “Our CO alarm’s gone off in the den!”ONE MORE THING...By Dom GuarinoThe Tech Who Saved chriSTmaSDominick Guarino is publisher of High-Performance HVAC Today magazine and CEO of National Comfort Institute, Inc. He can be reached at domg@ncihvac.com Next >