< Previous10 AUGUST 2019HIGH-PERFORMANCE HVAC TODAYa new business line, or redefine their service area, an SBA loan is a great tool to use to purchase a business and an “arrow in your quiver.” Brandon Bolen, who leads the Ser-vice Contracting Group within Live Oak Bank stated, “Live Oak is very excited to be lending to HVAC service contrac-tors. We travel all over the country to visit with our customers prior to their loans closing and it has been great as each contractor talked about expan-sion ideas they had and, for one reason or another, was just out of their reach. Now, these opportunities are absolute-ly within their reach.” Having personally been active in valuing, buying, and selling HVAC businesses for more than 20 years, the availability of an SBA loan from a bank that understands HVAC industry, but also has the ability to process loans on a timely basis is a game-changer. If you are contemplating expand-ing your business to move into Perfor-mance-Based Contracting and need a loan to do so, or need a working capital loan to purchase a building, and so on, strongly consider an SBA loan. are not efficient at handling the paper-work. They often do not truly under-stand the variables involved in SBA financing and loan purposes. Banks that specialize in SBA lending can re-duce the time it takes to secure an SBA loan. This expertise is comparable to the Performance-Based expertise your business may have. One such bank that recently select-ed our industry as a prime industry to lend to is Live Oak Bank headquar-tered in Wilmington, NC. Live Oak Bank specializes in SBA loans and has developed expertise in facilitating the process. So much so that the bank was the top SBA 7(a) lender by volume for Fiscal Year 2018. For HVAC contractors looking to acquire a local competitor, expand to MANAGEMENTBrandon Jacob is recognized industry-wide for his expe-rience and knowledge in business valuations, mergers, acquisitions and the ability to help contractors with success-ful exit strategies. He speaks on this topic throughout the HVAC industry and has published many articles on the valuation of air conditioning and plumb-ing businesses. He is the principal at Contractors Financial Opportunity, LLC in Houston, TX. He can be reached by phone at 713-443-8311 or email at brandon@contractorscfo.com.AUGUST 2019 11HVACTODAY.COMWe can all agree that gold is a very precious metal of significant value. Therefore, gold should not be wast-ed or treated carelessly. It is highly esteemed, greatly loved, treasured, collected, and cherished by many. Gold is valuable to mankind because… It’s considered a “noble” metal that stands apart from all others It’s pretty rare, so increased demand increas-es its worth It’s very malleable, has excellent ductile strength, and conducts electricity well It barely reacts with other elements, so it retains its properties and does not tarnish.While it’s a naturally occurring element, gold isn’t easy to locate, collect, or refine. It takes a lot of hard work to transform it into the raw material used to produce bullion, coins, jewelry, art forms, industrial processes, product manufacturing, in-frared shielding, colored-glass production, gold leafing, tooth restoration, and medicines, just to name a few of gold’s many applications.Even though it takes a lot of work, people con-tinue to search worldwide for a “mother lode” of gold every day. While many fail, successful pros-pectors earn huge fortunes. But the real value is earned by those who turn the “located, mined, and refined” gold into useful products desired by lots of paying customers.DATA IS “BUSINESS GOLD”Following along the same lines as the gold discussion, let’s change a few words to see how “data” is so important to your business.We can all agree that data is very precious and of great value. Therefore, data should not be wasted or treated carelessly. It must be high-ly esteemed, greatly loved, treasured, collect-ed, and cherished if you’re to enjoy a successful, High-Performance HVAC Contracting business. Extremely valuable business data includes but is not limited to… Contact names, mailing and shipping addresses, phone numbers, email addresses Equipment types, model numbers, serial num-bers, installation, and warranty expiration dates Invoice numbers, dollar amounts, transaction dates, due dates Receipt numbers, receipt types, dates, dollar amounts, apply-to-invoice numbers Payment numbers, payment types, dates, dollar amounts Building dimensions, orientation to the sun, construction types, heat loss/heat gain Static pressures, temperatures, amperages, voltages, air volume Agreement types, dates, dollar amounts Call type, schedule date, rep assigned, reason for call, recommendations, resolution and many more data elements.While data is all around you, it isn’t al-ways easy to locate, collect, and refine. It takes a lot of hard work to transform it into the raw material used in customer re-lationship management, sales lead gener-ation, scheduling, scope of work develop-ment, product pricing, invoicing, payroll, purchasing, and financial reporting, just to name a few of data’s many important ap-plications.Even though it takes a lot of work, busi-ness owners and managers continue to search all over their company for the “mother lode” of data every day. While many fail, those success-ful high-performance data prospectors earn fab-Differentiate Your Business By Turning Data Into DollarsBy David HoltMANAGEMENTGOLD IS TO THE PROSPECTOR AS DATA IS TO THE BUSINESS OWNER.12 AUGUST 2019HIGH-PERFORMANCE HVAC TODAYgreat care of my employees, my ven-dors, and my customers?”Understanding the “why” in your business is like honing a laser to a ra-zor point that’s sharp enough to cut through steel. The “why” isn’t just the reason you do what you do, it’s a con-sistent reminder that keeps you and your team grounded, energized, and focused on goals. It’s your cause, pur-pose, motive, proof, and your values. The “why” is the core belief that drives what you do every day. While there are way too many rea-sons to identify in this article, Table 1 will get you thinking about why data is so important to your future success: But it’s not enough to just know “why” this data is important. Your en-tire team must take consistent action to accurately collect the data and store it somewhere so you can easily access it in the future. COLLECTING THE GOLDOnce gold is located, mine develop-ment begins. This involves the plan-ning and construction of the mine and associated infrastructure. Mining companies must obtain appropriate permits and licenses before they can begin construction. This will generally take sever-al years, although timeframes vary greatly depending on location.You have it a little easier in the ser-vice business. There are many “data mines” you can employ to collect and protect your valuable information. From manual forms and filing systems to the latest in cloud-based technolo-gy, there’s no reason to avoid collect-ing the important data that impacts your business.If you’ve been part of the NCI fam-ily for more than five minutes, you know that our motto of “If You Don’t Measure, You’re Just Guessing™” is based on Lord Kelvin’s famous quote.What we choose to measure is a win-dow into our values. It proves to the world (including our team) what we really value and how important the re-lated information is to us.If the data is important, it’s worth collecting, storing, and protecting. REFINING THE GOLDThe refining stage represents the productive life of a mine, during which ore is extracted and processed into a metallic alloy – known as doré. This typically contains between 60-90% gold. During its life, a number of busi-ness factors dictate how much min-ing work is performed. Gold mining operations are regularly re-assessed as market conditions change and new technical information comes to light.Business data mining and refining work much the same way. Here’s an example. When business factors sug-gest that you need more sales to keep ulous fortunes. But the real value is earned by those who turn the “locat-ed, mined, and refined” data into use-ful products desired by lots of paying customers.LOCATING THE GOLDGold ore is found in rock forma-tions while native gold is in lode de-posits. Gold is also discovered as free flakes, grains, or larger nuggets in and around streams. It takes skill to locate it, although luck has played a role in many of the significant discoveries of the past.“Business gold” (sometimes called data) is a part of every transaction you have with employees, vendors, and customers. It’s not terribly difficult to identify, but much of it simply pass-es through your fingers every day and cannot be mined for its greater value in the future. I believe this is true because most people don’t understand the long-term value of data. They don’t look ahead and ask, “why is this data im-portant to my future ability to take MANAGEMENTTable 1 - Useful data that can be mined and converted into dollars.DATA THAT IS GOLDENEMPLOYEESVENDORSCUSTOMERS Anniversary recognition (hiring, birth, marriage, review, pay adjustment, certifications, licenses) Goal achievement (education, calls, leads, presentations, sales, installs, quality) Performance reviews (attendance, production, testimonials, complaints) Anniversary recognition (years of service) Prompt payment (discounts earned, discounts taken, discounts lost) Volume discounts (item quantity purchases) Warranty claims (claims filed, claims paid, claims unpaid) Anniversary recognition (years of business) Equipment (recalls, warranties, repair part orders, repair costs, service life) History (communications, repairs, maintenance, recommendations, upgrades)AUGUST 2019 13HVACTODAY.COMtrouble before it becomes an emer-gency. This is the professional way to WOW your customers and earn pre-mium profits for the premium prod-ucts your team delivers.PRODUCING GREAT VALUEArtists, jewelry makers, pharmaceu-tical companies, electronics manufac-turers, dentists, and many others rely on refined gold to produce their prod-ucts and services. While the folks involved in locat-ing, mining, and refining the gold earn good money each step of the way, the biggest money is earned in the retail transaction between the manufacturer of products that use the refined gold and the consumer.As High-Performance HVAC pro-fessionals, YOU are the “manufactur-er” of the indoor comfort system that your customer enjoys. Sure, the man-ufacturers that supply system compo-nents to your business are important, but the most important person as far as the customer is concerned is you and your team. They rely on you to design, select, and install the proper components in such a way that their completed sys-tem consistently delivers the safest, healthiest, most comfortable, and en-ergy efficient results possible. Zig Ziglar is famous for saying “if you help enough people get what they want, they’ll help you get what you want.” When your team can locate, mine, and refine data that is relevant to your business, you will have no problem helping enough people get what they want. Your biggest challenge will be keeping up with demand!TURNING DATA INTO DOLLARSData is precious to your business success. I can’t think of a single rea-son why any High-Performance HVAC Contractor would want to operate without a great data management sys-tem in place.Think about static pressure mea-surements. The numbers you measure are just data. It’s up to you to evaluate the data, act on it, share its meaning with the customer, recommend solu-tions, and turn that raw data into new dollars.My dear friend and former NCI Coach, John Garofalo, used to ask a simple yet profound question: “Is the juice worth the squeeze?” Yes, friends, the “juice” of premium profits is well worth the “squeeze” of locating, mining, and refining data.Now get out there and turn some data into dollars! your crews busy, you begin digging in your mine to find people in need of safety, health, comfort, or energy ef-ficiency upgrades. This is where com-puterized databases can really strut their stuff. Let’s say you’re fast approaching the end of winter and expect milder weather just around the corner. The “raw material” we are looking for is contact information for all those customers who have aging air condi-tioning equipment with a high life-time repair cost.Here’s another reason why collect-ing data is critically important to your success: your software can’t provide you what it doesn’t have in the data-base. If you don’t record the customer contact information, equipment type, age, and repair history, there’s no way to identify customers who have the highest probability of upgrading their system before it breaks down on the hottest day of the summer.To provide the high-performance customer service levels your custom-er deserves, you must be able to con-sistently do the things that keep them safe, healthy, comfortable, and ener-gy efficient all year round. It’s your job to alert and educate them of pending David Holt is the director of business training and coaching for National Comfort Institute. He helps HVAC contractors implement Performance- Based Contracting into their companies and is responsible for NCI class development and teaching. He can be reached at DavidH@NCIHVAC.com.WHEN YOU CAN MEASURE WHAT YOU ARE SPEAKING ABOUT AND EXPRESS IT IN NUMBERS, YOU KNOW SOMETHING ABOUT IT. BUT WHEN YOU CANNOT MEASURE IT OR WHEN YOU CANNOT EXPRESS IT IN NUMBERS, YOUR KNOWLEDGE IS OF A MEAGER AND UNSATISFACTORY KIND. – LORD KELVIN14 AUGUST 2019HIGH-PERFORMANCE HVAC TODAYrelation to the new generation of worker. With millennials now making up a larger portion of the workforce, perhaps it’s time to update our idea of what contributes to developing fully en-gaged employees, and why it matters.THE PROBLEM …According to a recent survey by Dale Carnegie Training (ncilink.com/DCStudy) and MSW Research (ncilink.com/MSWResearch), only about 29% of employees are fully engaged in their jobs. About 45% are partially engaged, and 26% are actively disengaged. That’s right… more than a quarter of your workforce may have essentially “checked out!” And with almost another half only partially engaged, that can have a pretty de-structive impact on your business. Plunging productivity, falling profits, poor customer satisfaction, and sinking employee morale are just a few of the damaging effects that come to mind. A 2017 Gallup report estimated the cost of actively disengaged employees to business-es nationwide was well over $483 billion in lost productivity. The term they coined was that disengaged employees generate a cost of “presenteeism.” (See what they did there?) That is more than a little disturbing.The HVAC industry has struggled to keep up with a shortage of qualified employ-ees for many years. With projected con-tinued growth, the gap between supply and demand will only increase. So now is the time to be proactive and develop a strategy to retain good employees once you find them. Improving employee engagement can help make your com-pany a place where people want to work.So, what’s the big deal about employee engage-ment? Well, to get technical about it, employee engagement is a concept that attempts to both quantitatively and qualitatively understand the relationship between a company and its employ-ees. But what does that mean to you and your business on a practical level? Although the idea of employee engagement has been around for a while under various guis-es such as employee morale, or job satisfaction, it has more recently come into sharper focus in Building Success Through Fully Engaged EmployeesBy Steve VannoyMANAGEMENT“MORE THAN A QUARTER OF YOUR WORKFORCE MAY HAVE ESSENTIALLY “CHECKED OUT” AND THAT CAN HAVE A PRETTY DESTRUCTIVE IMPACT ON YOUR BUSINESS.”AUGUST 2019 15HVACTODAY.COMjob, and who actively seeks to advance company goals and interests. An en-gaged employee has an optimistic atti-tude towards the company and, equal-ly important, their future with it. The next obvious question is how do you get and keep them engaged? Research shows that there are some key factors that drive employee engagement: ❒60% of respondents in the Gallup report said that being able to do what they do best has the greatest impact ❒Career advancement and learning opportunities rank highly ❒Perception of the importance of their job within the company is an-other major factor ❒Their opinion of the company val-ues and leadership also plays a role.Engaged employees have an emo-tional commitment to the company when they feel an intrinsic desire to work for a company rather than feel-ing compelled to work there.So how do you create an environ-ment to do this and how do you mea-sure the level of engagement in your company? To find out read the entire article online at ncilink.com/employees. The flip side of the coin is that busi-nesses with engaged employees enjoy some substantial benefits. According to the same Gallup report, reduced absenteeism, less employee turnover, fewer quality defects, and increased customer satisfaction were just a few. All of this resulted in 17% better pro-ductivity, 20% higher sales, and 21% greater profits. So, I think it would be fair to say that an organization with high employee engagement could be expected to outperform those with low employee engagement. THE ENGAGED EMPLOYEE…What is an engaged employee? One way to define it would be that an en-gaged employee is one who is fully in-volved in, and enthusiastic about their Steve Vannoy has been involved in the development and maintenance of technical curriculum at NCI since 2006 He has +40 years of experi-ence in the HVAC industry, including more than 25 years in the training and develop-ment area. He has overseen and participated in the development of comprehensive training for all phases of an HVAC contracting business. 16 AUGUST 2019HIGH-PERFORMANCE HVAC TODAYforgot it. Again, avoiding the debate over which method is more accurate, I’d like to point out that using Imperial, P/I units, a standard tape measure in the United States, doesn’t account for three decimal places. It does, however, include halves, quarters, and eighths which you can use for the Equal Area Method. This results in greater accuracy and field technician repeatability. With this in mind, here are five ways to spot bad traverses: YOU NEED ADEQUATE INFORMATION TO EVALUATE THE DATA Aside from the requisite number of veloci-ty readings, are TAB professionals measuring and providing external duct dimensions, insula-tion size (if any), internal duct-free area, instru-ment(s) used, static pressure, type of unit and unit designation in their TAB reports? Is there complete unit information to in-clude all motor tag information, measured volts, amps, static pressure, motor, and fan rpm/fan speed settings? Did the technician provide all the data? I mean, EVERYTHING? When there are issues with a unit, ALL data, down to the motor bore size and sheaves are rele-vant. There is an annoying trend among TAB tech-nicians to only collect partial data when encounter-ing airflow issues. Step one in the troubleshooting process is to collect ALL data as if the report will be turned in as final.DOES THE AIRFLOW/TRAVERSE MAKE SENSE? The professional approach is to question ev-erything. Is the equipment a Make-Up Air Unit (MUA) showing a negative discharge static pres-sure? Was it in heating mode when the reading was taken with a thermal anemometer? Was it a In the world of Testing, Adjusting, and Balanc-ing (TAB) airflow in commercial rooftop units (RTU), fans, and so on, there is a wide debate on which testing method to use. There are, in fact, two methods – Log Tchebycheff (Log-T) and Equal Area traverse – and the debate centers around which is the most accurate. Most TAB professionals will say that either method is acceptable, but only one of them should be used on any particular job.My purpose here isn’t to continue this debate. Instead, I want to highlight the impact of im-proper methods and/or inadequate documenta-tion that can complicate results, no matter which method is used. There are a few clear indicators of this that I’ve encountered hundreds of times over the years. First, some definitions: The Log-Tchebycheff, or Log-T was developed by a Russian mathe-matician, and is based upon a logarithm (ncil-ink.com/LogDefinition) that calculates where to drill holes or “install test ports,” and where to mark the test probe to obtain accurate readings in the duct. For rectangular ductwork, this method requires a minimum of 25 readings, and a maxi-mum of 47 readings. It also requires all measure-ments be taken to three decimal places.The Equal Area Method, on the other hand, simply divides the rect-angle into equal areas. For the Y-Axis (the vertical line on a graph – see Figure 1), you divide the exterior dimension by eight for the first hole or marking, and then you divide the exterior dimension by four for the second hole or marking. You repeat the process with the X-Axis or the horizontal line on the graph.I saw a simple illustration in a SMACNA (www.smacna.org/) manual 20 years ago, and I never 5 Ways to Spot a Bad Duct TraverseBy Scott FielderTECHNICALFigure 1: This is a generic graph depicting the X and Y-axis.12AUGUST 2019 17HVACTODAY.COMthat velocity at the fan discharge is so high, that it is sucking in air through the static pressure port. Another pos-sibility is that AMCA (Air Movement and Control Association) standards (www.amca.org/) are not being met and system effect (ncilink.com/Sys-temEffect-ACHRNews) is occur-ring. When present, it will produce random negative static pressure read-ings and erratic airflow. The final possibility has to do with forward curve centrifugal fans (ncilink.com/CentrifugalFan) that run backwards. They will still supply airflow, and not move air in the opposite direction, but only move 20% to 50% of the flow. This produc-es “choppy airflow” patterns and neg-ative discharge static pressure, where it is normally not possible.ARE THERE ENOUGH READINGS FOR A GOOD DUCT TRAVERSE? On a rectangular duct, The Equal Area method requires a minimum of 16 readings on a rectangular duct tra-verse and the Log – Tchebycheff (or Log-T method) requires a minimum of 25 readings on a rectangular duct traverse. Yes, it is possible to obtain a “good” traverse with only nine or 12 readings, but that not only shows a lack of professionalism, it opens the door to a greater possibility that the duct tra-verse data is unreliable.DOES AIRFLOW DATA MAKE SENSE IN RELATION TO UNIT DATA? For example: Let’s say the unit is at full load amps, its static pressure is 120% of design, and fan rpms are 110% of design. But the duct traverse shows 50% airflow. Next, you measure and read a 20° temperature drop on a DX (Direct Ex-pansion) Air Handling Unit (AHU) or Roof Top Unit (RTU). What? This is physically impossible, and on DX units the coils ice-up around 70% air-flow and below. Keep in mind that the industry stan-dard is 400 CFM per ton of air condi-tioning, or 12,000 Btus (British Ther-mal Units). Also, as airflow decreases, the temperature difference increases. Two other examples come to mind: ●Last year, I received a TAB Re-port that showed the unit at 50% air-flow but had a 19.5° temperature split when the design temperature change 12” x 12” duct, with one-inch duct lin-ing, and a recorded internal free area of 1.0. That’s a difference in the free area of .694 square feet that will great-ly impact the final numbers. It’s also a very common mistake?It is very common to see irregular airflow or velocity readings in a supply fan duct traverse, with a negative static pressure reading on the fan discharge. Although the laws of physics tell us this is not possible, it’s a common oc-currence for multiple reasons. A neg-ative static pressure reading on the fan discharge is accompanied by other poor readings. This can happen due to turbulence or excessive velocity.Starting with the latter, it is possible Figure 2: How to spot a bad duct traverse in a TAB report.3418 AUGUST 2019HIGH-PERFORMANCE HVAC TODAYTECHNICALor 12 of those readings must be greater than or equal to 100 fpm. For example, if the highest read-ing is 1000 fpm and six of 16 readings are “78, 34, 89, 54, 69, 91” – THAT is NOT an acceptable duct traverse, per ASHRAE standards. There is much more that can be written on this subject. However, the purpose of this article is to provide a broad overview so that a poorly per-formed, or improperly recorded duct traverse jumps off the page when re-viewed by a TAB professional. These are simple rules that are of-ten not followed. They apply to pro-fessional TAB Supervisors reviewing information from their own TAB tech-nicians, the design team reviewing the TAB report, and even the end user. NOTE: TAB professionals can find themselves being accused of fabricat-ing or “pencil whipping” data in TAB reports. In most cases this is untrue. They aren’t pencil whipping. Bad data usually is due to poor practices, lack of knowledge on how to interpret the data in the field, and a general lack of proper supervision. EVERY Certified TAB Professional, at the technician or supervisor level, must understand how to properly take the data in the field, and how to inter-pret it prior to publishing the report and certification. He plotted airflow from the manu-facturer-provided fan table, which in-dicated the unit was delivering between 2000 to 2400 cfm. His actual duct tra-verse sheet showed very good laminar (ncilink.com/laminarDef) airflow, which is a good indication that the tra-verse was done properly, at a good lo-cation, and acceptable. The key element in confirming the duct traverse was the temperature drops. The fan curve proved to be un-reliable due to installation conditions. The RTU was designed for a 19.2° dry bulb ΔT, and a 6.7° wet bulb ΔT. Actu-al temperature readings were 27.1° dry bulb, and 15.5° wet bulb temperature. Of further note, after an hour of op-eration, the coil froze up. All of these factors – laminar flow with a 16-point duct traverse, temperature drops be-yond design parameters, and a frozen coil indicated that the duct traverse was most likely accurate, in spite of the discrepancy with the fan curve. If you encounter this situation, there needs to be A LOT of supporting data. It could be leakage at the curb, or it could be the wrong unit on the wrong curb. However, most of the time, it’s a bad duct traverse. DOES THE DATA MEET THE ASHRAE 111 75% RULE? The ASHRAE 111-2008 (RA 2017) “Testing, Adjusting, and Balancing of Building HVAC Systems rule (ncil-ink.com/ASHRAE111) states that for a duct traverse to be acceptable, 75% of the readings MUST be between the highest reading and 10% of the highest readings. This is to say that if you have a duct traverse with 16 readings, and the highest reading is 1000 fpm, then 75% (ΔT) was 20.1°. The traverse sheet was not included, so I could not evaluate the actual traverse. The indoor motor amp draw, fan rpm, and Total Exter-nal Static Pressure (TESP), once plot-ted on the fan curve, indicated the unit was performing within 10% to 20% of design airflow. Fan curves are not always accurate, as they are created under very strict laboratory conditions and can vary greatly from design given installation conditions. The above-mentioned re-port was sent to me by a facility man-ager who was about to call the man-ufacturer and complain, but wanted a second opinion. I asked him if the coils were freezing up and if there were any comfort complaints in the area served by this unit? Other questions included, how long the new unit had been in place (around six weeks by this point), and whether he could confirm the equipment enter-ing and leaving dry bulb temperatures? He responded that the coils weren’t frozen, the occupants were comfort-able, and he had a 20° ΔT at the unit. Even without seeing the actual duct traverse data, I had a clear picture. All other data indicated the duct traverse data was wrong. ●In another situation that occurred very recently, a TAB contractor tra-versed a 7.5-ton unit, designed for 3,000 cfm. His traverse showed the unit moving 1284 cfm of airflow. The traverse was consistent with his bal-ancing hood readings.However, the ductwork on the me-chanical drawings did not match the prints. The prints were “Straight Line Drawings” and the ductwork had mul-tiple transitions to overcome existing structural conditions. Scott Fielder is the director of National Balancing Council (NBC), an operating unit of National Comfort Institute (NCI). He is an instructor and course developer who works closely with applicants for NBC certification and provides both technical and administrative support to NBC Certified Professionals. He can be reached at scottf@ncihvac.com.5AUGUST 2019 19HVACTODAY.COMPHOTO OF THE MONTH“Condenser Bling” — Vic Updike, Masterworks Mechanical, Inc., Craig, CO This condenser is most certainly calibrated for altitude!!! Vic Updike from Masterworks Mechanical is the August 2019 winner of our Photo-of-the-Month contest in the “Bad” category, as voted on by the subscribers to the High-Performance HVAC Today magazine and visitors to the website. He will receive a $50 gift card.You can too – submissions are always welcome. If you’d like to submit a photo for consideration in our Photo-of-the-Month contest, go to ncilink.com/POMSubmit and fill out the information as requested.THE SEPTEMBER 2019 CONTEST OPENS ON AUGUST 12, 2019. That gives you plenty of time to submit something in any of our three categories: The Good , The Bad , WTH (What the heck).Next >