HIGH PERFORMANCEHVAC TODAY TMIf You Don’t Measure, You’re Just Guessing!™hvactoday.comDECEMBER 2017The Hurdles to Implementation: All Technicians Are NOT Created EqualNuances of Field Airflow MeasurementHow to Be Your Local CO Evangelist19 Leadership Attributes (PART 2)DECEMBER 2017 3HVACTODAY.COMDECEMBER 2017 VOLUME 1, NUMBER 2HIGH PERFORMANCEHVAC TODAY TMMANAGEMENT:Jumping Performance Hurdles: All Technicians Are NOT Created EqualMANAGEMENT:My Journey to Becoming a Carbon Monoxide EvangelistBecoming a CO evangelist can be a long and difficult road. It takes discipline and the will to measure every gas-fired appliance you come in contact with. Contractor Tom Johnson explains. DEPARTMENTSOnline Content ......................................................................................4 Editor’s Page: Today’s Word .............................................................7High Performance News ....................................................................8High Performace Products ................................................................9Contractor Spotlight: To Your Success .....................................10Photo of the Month .........................................................................27Member Update ...............................................................................28Ad Index ................................................................................................30Publisher’s Page: One More Thing .............................................3117LEADERSHIP:19 Attributes of a Great LeaderPart Two. Last month , Author Mike Weil highlighted nine of the 19 attributes for great leadership. Here he provides the last 10 with a kick-off by Ronald Reagan.20COMMERCIAL HVAC:The Nuances of Field Airflow MeasurementBen Lipscomb explains the difficulties in measuring airflow rate through HVAC equipment in the field. He provides tips on how to make this easier for commercial HVAC service technicians.142224Contractor Michael Hartman shares how he overcame the challenges he faced training his service technicians in Performance-Based Contracting™.MANAGEMENT:From Tradesman to CraftsmanRead how this 110+ year-old “tradesman-like” HVAC company transformed itself into a Performance-Based “Craftsman” Contracting firm.4 DECEMBER 2017HIGH PERFORMANCE HVAC TODAYBLOG POSTSCARBON MONOXIDE: WHAT DO YOU KNOW ABOUT THE VALUE OF ‘LIGHT-OFF’ CO?NCI’s David Richardson discusses the importance of a measurement known as ‘Light-Off’ CO. In this blog post he takes a high-level look at how HVAC service technicians can make better diagnoses of gas-fired equipment operation using this measurement. This is a great blog post for the “techhies” out there. Read it here: ncilink.com/LightOffCO.SCIENCE FICTION OR NOT: NEW TECHNOLOGIES IN THE HVAC INDUSTRYSomehow VP of Communications Mike Weil al-ways manages to bring his favorite topic -- science fiction -- into a discussion. In this blog post, he turns his attention to 3D printing and virtual reali-ty and how this tech is changing the very definiton of the HVAC Industry. Where not so long ago, such tech was the stuff of comic books and space opera novels, today it is changing the way not only buildings are designed and built, but how it impacts mechanical equipment itself. Read it here: http://ncilink.com/scifi.Monthly DownloadThis month’s Tech Tip is on how to create your own Template for Doing Rectangular Duct Traverses. Traverses are the most accurate means for measuring airflow in a duct sys-tem, but they can be very time consuming to perform. The rea-son: you have to determine where to drill test ports on the duct.This template can actually cut 75% of your time because it has the drill locations pre-determined. To download, go to ncilink.com/md1217, or point your phone at the QR Code.By registering for free on NCI’s website, access this download and many more.Online UniversityFeatured this month is the Business Management Basics Module covering the NCI Perfor-mance-Based Business Model. This course is designed to apply the same principles used in the field by service and installation technicians to the business itself. You will learn how to measure and use standards to set expectations within your company and guide your team successfully. This course is an introduction to understanding how to use uniform standards to define performance expectations, create a business model that shows a supporting structure for a successful HVAC team, and how to use departmental measurements to create consistency in your company. Learn more about this course in particular and the Online University in general by following this link: ncilink.com/ou1217WhyPBC.com Have you been reading this magazine and hearing others talk about Perfor-mance-Based Contracting™? Did you know there is a website where you can go to learn more about what it is and how it can really differentiate your company from competitors? Well, there is such a site. It can be found at ncilink.com/WhyPBC (Why Performance-Based Contracting).This site defines what true Perfor-mance-Based contractors do, how this method of doing business benefits cus-tomers, and how it can bring more prof-its to your bottom line. Register and you can download free articles and other in-formation to answer your questions about testing and measuring airflow the Performance-Based way.ONLINE CONTENTDECEMBER 2017 5HVACTODAY.COMVisit us at Summit 2018DECEMBER 2017 7HVACTODAY.COMOver the last 75 years the HVAC Indus-try has undergone a tremendous transformation. It wasn’t so long ago that the industry focused primarily on residential and commercial new construction. It was male-dominated and operating at a time when the U.S. was undergoing crazy economic growth and violent change. Comfort became a sidebar to efficiency. Still, in the mid-1960s the phrase, “Total Comfort System” was coined, first by Westinghouse, then later by Lennox.Ten to 15 years later the first oil crisis made en-ergy efficiency the driving force behind HVAC engineering. That is when the newly created De-partment of Energy began making policies that still impact the HVAC industry today. Then, during the 1980s, the construction boom crashed and the birth of the gigantic replacement market began. Computerization of business changed how small companies operated. The advent of direct digital controls shat-tered old preconceptions of how to manage energy use.Change continued in the 1990s and 2000s with Internet and cloud-based technologies. Design/Build transformed how contractors delivered commercial and residential projects. We began to see more women joining the industry, as the shortage of skilled technicians in our workforce became painfully apparent.In the tumult of all this, Performance-Based Contracting™ began to change the HVAC Indus-try by putting contractors on a path toward de-livering measureable comfort to their customers.That journey is being documented in High Performance HVAC Today magazine -- the voice of the Performance-based contracting industry. In this issue Michael Hartman of Thomas E. Clark tackles the need for tech-nicians to understand total external static pressure, pressure drops, and static budgets. In his article, All Technicians Are NOT Created Equal (page 14), he discusses hurdles contrac-tors face as they address HVAC and air delivery systems in buildings.Kevin Walsh, of Schaafsma Heating and Cool-ing, shares how his company Made the Leap from being Tradesmen to becoming Craftsmen in delivering true performance (page 17).One key to delivering performance is mea-suring it. NCI’s head of engineering, Ben Lip-scomb, P.E. Explains the Nuances of Field Airflow Measurement in commercial HVAC systems (page 20). He discusses the potential difficulty in making those measurments in the field and shares several options technicians can use to make the job a bit easier.Finally, author Tom Johnson of TM Johnson Brothers says every technician who works on fuel-burning appliances should have extensive training in combustion and CO. His article, My Journey to Becoming A Local Carbon Monoxide Evangelist (page 22), addresses the vital impor-tance of proper training and implementing what you learn into the daily operations and culture of your company. He provides real examples based on his personal experiences.This industry will continue to evolve. Our plan is to help you keep up-to-date with those changes. In that light, we’d love to hear frm you. Please be sure to visit our website at HVACToday.com and leave us comments to let us know what you think. Or just email me at MikeW@ncihvac.com.Remember - change is transformational and it will never end. Be in the forefront and win. The Changing World of HVAC ContractingMike Weil is editor-in-chief and director of Communications and Publications at National Comfort Institute, Inc.A FEW DECADES AGO COMFORT WAS JUST AN AFTER-THOUGHT. IT REMAINED SO UNTIL PERFORMANCE BECAME KEY TO DELIVERING WHAT CUSTOMERS PAID FORTODAY’S WORDBy Mike Weil8 DECEMBER 2017HIGH PERFORMANCE HVAC TODAYmethod that quantifies the amount of ef-ficiency loss. It will also pinpoint the sys-tem deficiencies so repairs can be made to restore performance.• Solve Hidden Maintenance Issues Using Testing and Balancing - Monday, January 22nd at 1:00 PM in Room S102A. NCI’s Mel Johnson and Rob Falke say that service managers, manufacturers, and facility personnel claim up to 70% of the long-term ser-vice and maintenance issues can be identified and resolved through test-ing and balancing principles. Johnson and Falke will teach how to discover these hidden defects in your systems by using straightforward field testing and diagnostics. They will review each in this session.• From Estimate to Occupancy; Critical Documentation for Every Test and Balance Project - Monday, January 22nd at 3:00 PM in Room S102A. NBC Director Scott Fielder takes a look at the key for success as a testing and air balancing (TAB) pro-fessional. Beyond balancing, 50% of the TAB professional’s job is documen-tation: from company submittals and proposals to deficiency notices and close-out documentation. In this session you will learn best prac-tices and professional requirements during every stage of documenting the TAB process.• Why Residential Air Balance is being Required by Code - Tuesday, January 23rd at 1:00 PM in Room S102BC. NCI President Rob Falke will discuss how air balancing was once reserved only for commercial HVAC projects. Today, however, many new building codes require residential balancing. Learn about the benefits hoped for by this new movement and why you should specify and include balancing in your residential projects.These sessions are free and no prereg-istration is required.To learn more about the 2018 AHR Ex-position, visit their website at https://ahrexpo.com/.VISIT THE NCI AND NBC BOOTHIn addition to participating in the AHR Exposition educational program, NCI and NBC are exhibiting during regular trade show hours.Be sure to stop by and speak with rep-resentatives about the advantages of performance-based contracting and how it can benefit your business. Visit them in booth 7478 during show hours, which you can find posted on the AHR-Expo website: https://ahrexpo.com.Next month Chicago will be the epi-center of the HVAC Industry’s largest trade show event: The 2018 AHR Expo-sition. The event happens in the McCor-mick Place Convention Center, just out-side The Windy City.The educational segment of the ex-position will be conducted by experts representing top industry organiza-tions. Sessions will last from one to two hours, so you can learn something new in the classroom and still have plenty of time to spend visiting the exhibits.This year, National Comfort In-stitute, Inc. (NCI), along with its National Balancing Council (NBC) subsidiary will be part of the ex-position’s educational program with four presentations that target the performance-based contracting seg-ment of the HVAC industry.MUST ATTEND CLASSESThe show, which takes place January 22-24, 2018, will feature the following classes from NCI/NBC:• Easily Quantify HVAC System Efficiency Loss Caused by Poor Installation - Monday, January 22nd at 11 AM in Room S102BC. This ses-sion is being presented by NCI’s Ben Lipscomb and Rob Falke. It addresses the issue of how a poor installation will seriously deteriorate the performance of an HVAC System. The question is how much? The presenters will highlight a test HIGH PERFORMANCE NEWSNCI and NBC to Present HVAC Performance Sessions at AHR Expo 2018DECEMBER 2017 9HVACTODAY.COMHIGH PERFORMANCE PRODUCTSLIGHTWEIGHT, BUT RUGGED FLOW HOODThe Testo 420 flow hood comes with a soft case and has built-in Bluetooth for integration with a mobile app. Equipped with a large, easy-to-read backlit display that is removeable to make it easy to see readings. It handles operating tempera-tures between 23 and 140F, comes with 2 GB internal memory, runs on standard AA batteries, and carries a 2-year war-ranty. For more information or to order, go to ncilink.com/1217Testo420 or call 1-800-633-7058.AIR METER/DRAFT GAUGEGet reliable results with no calibration using the Dwyer 460 air meter/draft gauge. It provides reliable, accurate results without the need for tedious calibration. Rugged plastic for rough daily use. Dual velocity ranges read 260-1200 and 1000-4000 fpm; pres-sure ranges from .005-.09 and .05-1.0 inches w.c. It is indispensible for mea-suring draft in appliance flues. Follow National Comfort Institute’s (NCI) pro-tocol and accurately measure and di-agnose flue problems with this handy tool. Use on standard, mid, and high- efficiency furnaces, boilers and water heaters. For more information, or to order, go to ncilink.com/1217Dwyer460 or call 1-800-633-7058.Commercial Air Balancing Certification ProgramDec.12-14, 2017: Chicago, ILJan. 23-25, 2018: Houston, TXCombustion Performance & Carbon Monoxide Safety Certification ProgramDec. 5-7, 2017: Kansas City, KSDec. 12-14, 2017: Mobile, ALDec. 19-21, 2017: South Plainfield, NJJan. 9-11, 2018: Charlotte, NCJan. 9-11, 2018: Cleveland, OHJan. 16-18, 2018: Atlanta, GACommercial System Performance Certification ProgramDec. 5-6, 2017: Los Alamitos, CA*Dec. 12-13, 2017: Tulare, CA*Dec. 19-20, 2017: Columbus, OHDuct System Optimization Certification ProgramDec. 5-6, 2017: Tulare, CA*Jan. 30 - Feb. 1, 2018: Lansing, MIDuct System Optimization & Air Balancing Certification ProgramJan. 16-18, 2018: San Antonio, TXOptimize Economizer Performance with CertificationDec. 7, 2017: Los Alamitos, CADec. 14, 2017: Tulare, CANational Balancing Council Commercial Balancing with CertificationDec. 4-8, 2017: Cleveland, OHResidential HVAC System Performance & Air Balancing Certification ProgramDec. 12-14, 2017: Baltimore, MDJan. 9-11, 2018: Phoenix, AZJan. 23-25, 2018: Jacksonville, FLJan. 30 - Feb. 1, 2018: Nashville, TN*Subsidized NCI training offered by Southern California Edison.Upcoming NCI Training & Event ScheduleSEND PRESS RELEASES: If you are a vendor or manufacturer serving the HVAC Industry and have a product geared to Performance-Based Contracting™ firms, send press releases and digital images to pressrelease@hvactoday.com. Next >